Product Consultant

The Product Consultant provides support during client engagements and clear guidance on the effective use of VSBS Product and Solutions.  It will require the need to partner with clients to understand and document requirements, bring clarity to the solution view, whilst leveraging understanding of product-specific processes, constraints, and strategic direction.

The Product Consultant I will be associated with Underwriting, however there will be a focus on delivering successful adoption by the client of the complete VSBS products they have purchased so a general understanding of other VSBS products will be required. This role will lead on client implementations and engagements, as well as proactively reviewing client’s application usage and business process in BAU to ensure they are achieving optimum business benefit from the VSBS solution.

The role will be varied and challenging, focussing on the most complex engagements, including new client discovery and implementations, User Acceptance Testing, consultancy, and business configuration.

#LI-SD2  #LI-Hybrid

Responsibilities
The role is actively involved in specific client engagements and contributes to a broad spectrum of analysis deliverables which contributes towards the strategic goals of the Solution Group as a whole:

Leading the analysis of client business processes, functions, and procedures to determine the most effective solutions to meet the needs of the client.

Create, maintain, and continually evaluate the client’s business process against the VSBS solutions and how they can be utilised to support their processes and key challenges

Creates documentation including requirements, acceptance criteria, feature description, and process flows.

Leading business process design and requirements gathering meetings.

Support the implementation of business configuration changes using existing processes and tools

Providing support to analysts within the Solution Group in building a joint understanding of the requirements across the other stakeholders and support them in establishing user stories and acceptance criteria based on business requirements.

Assisting during the execution of user acceptance testing.

Liaising with Product, Programme, Project, and Account Management around planning, escalations, and problem resolution.

Support and mentor colleagues within the business.

Deliver internal and external training.

Stakeholder management skills

Able to influence, lead and deliver business analysis of client implementations

Earn the trust and influence positive engagement from clients

Create productive relationships across the VSBS teams - leveraging their client insight.

The ability to constructively say ‘no’ to clients to maintain their focus on the successful delivery against the business requirements and in line with VSBS strategy.

Commercial awareness to achieve client requirements within the agreed timelines whilst balancing the client-first experience

Guide client requirements and expectations within agreed timelines and VSBS strategy

Identify and highlight scope deviation and support the appropriate change control process.

Process leadership and optimisation
Lead the way in following VSBS analysis processes, whilst identifying and building the case for ongoing improvements.
Team engagement

Be a role model in terms of engagement, bringing together the right stakeholders and assets at the right time to maximum effect, benefitting both VSBS and our clients.

Work with the Solution Groups to provide input from client implementation experiences to influence and support strategic direction aligned with the needs of our clients.

Support in pre-sales engagement where required.

Any other duties commensurate to the grade of the role.

Qualifications
This role is optimally suited to a candidate who has a deep understanding of Sequel and its products, with a passion for the customer experience.  Alternatively, diverse and in-depth market knowledge, with similar programme/solution analysis experience gained in vendor/consultancy organisations.

The candidate needs to:

Value and enjoy the diversity afforded by working across multiple products and multiple client projects in parallel.

Be able to demonstrate successful delivery in a matrix organisation model.

Bring commercial mindedness and a clear client focus to all aspects of their role.  Delivering output successfully within budget.

Be flexible in working and utilising agile or waterfall approaches.

Skills and knowledge required: 

A strong interest in technology and its application to business and operational challenges.

Passionate about identifying and delivering process improvements, both internally and in client-facing environments.

Experience working within the London Market, particularly within Underwriting, is highly desirable. Candidates who have worked as Underwriters or held senior roles in Underwriting Operations within London Market carriers, and who are seeking to transition into the Insurtech space, would be well-suited for this opportunity.

Familiarity with Verisk Specialty Business Insurance products and platforms is a significant advantage.

Proven ability to engage and influence senior stakeholders, with confidence in presenting ideas and driving change at leadership level.

Experience managing multiple projects and coordinating across cross-functional teams in a large matrix organization.

Ability to conduct technical discussions directly with clients and internal project/product management.

Excellent team collaboration skills and a proactive approach to shared goals.

Strong relationship-building capabilities, fostering a climate conducive to positive working relationships with both internal and external clients.

Basic knowledge of SQL—ability to perform simple queries and support data analysis; considered a desirable skill.

Proficient in Microsoft Office, with strong skills in Excel, PowerPoint, and Word.

About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.  We value learning, caring and results and make inclusivity and diversity a top priority.  In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong.  We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.