Solutions Architect

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Solutions Architect enhances existing customer relationships by building new relationships as part of the account team to senior executives and having the ability to understand the dynamic and interdependency between a client’s strategy and technology. This role will then rationalize that to cross sell and upsell solutions based on Lumen capability and consultatively makes these recommendations.

The Main Responsibilities

This role is more of a collaborative, thought leader member of the account team supporting a VP region and adding solutioning capability and expertise to drive cross sell upsell sales and penetration, taking share. This is a complex skill set – an experienced mix of sales, sales leadership and sales support (passion to help the team succeed), business, technology (broad needs, vendor and client) and mature solutioning understanding that is practical experience / aligned to Lumen product strategy and direction.

1. Grow Market Share – Average 4 - 8% share per customer/ Grow Revenue 10+%
2. Increase Penetration – Clients view Lumen very positively, looking for alternatives.
3. Increase Margin
4. Mitigate Erosion Risk thru adding on services and lower attrition risk; increase client stickiness.
5. Development of Sales Reps and SEs to become a more strategic solutions oriented sales force.

1. Develop with the sales leader the sales strategy and ensures the execution of the sales strategy. Act as the owner to pull together the pursuit team and then decide on the components of an offer and how they are to be positioned commercially.
2. RFP assistance, the role is responsible for ensuring solution elements are all defined and accounted for; owning the commercial deal/ offer structure of the solution; documenting and articulating the value proposition that aligns to the business needs gained from the relationship building.
3. Represent Lumen during contract negotiations as well as secure commitment within Level 3 to the deliverables and commercial proposition being negotiated.
4. Maintain continuity with the customer throughout the life of the contract in case major additions or changes to the contract vehicle are required. Assists in run state to identify areas for optimization, which represent add on opportunity. Plus demonstrate that the key contractual commitments have been delivered to the customer’s satisfaction.
5. Through all of this, this role helps provide transformation for Lumen of opportunity life cycle management process, broad market and competitive best practices to win and organizational development.

What We Look For in a Candidate

1. Sales strategy development and execution
2. Financial commercial model, offer strategy, financial analysis, deal creativity
3. Negotiation around special terms, ie SLAs and conditions
4. Broad understanding of customer engagement lifecycle – ability to support various types of engagements – complex/ strategic, nonstandard and custom
5. ITIL understanding
6. Hybrid IT and support of engagements across Hybrid IT towers
7. Demonstrable experience in large, complex engagements of large, multinational companies and understands the space

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$115,763 - $154,350 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$121,559 - $162,068 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$127,344 - $169,785 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure 

#LI-Remote

What to Expect Next

Requisition #: 340892

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.