Save time and effort sourcing top tech talent
hackajob is partnering with Tesco Technology to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Join the best of the bunch!
We’re always looking for great people to join our team. Are you one of them?
We’re the UK’s biggest ‘virtual network operator’ (we’re powered by O2’s network) and for over a decade now we’ve won all the top awards for customer satisfaction.
We have a track record of doing things differently and shaking up the mobile industry. And we’re fiercely proud of being ‘supermarket mobile’, bringing the best of Tesco to more than five million customers. Working for Tesco Mobile means being part of our small yet diverse and mighty team, where everyone is valued. Everyone gets the opportunity to get stuck in and make a difference.
We’re an Agile organisation. Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what really matters. It’s more than just a ‘methodology’ to us – it’s our way for everyone to give their best.
We blend office and virtual working. The office is our base, and we work best when we’re together more than we’re apart. But we know that regular office time isn’t right for everyone, and we’re open to talking about complete location flexibility for some roles.
Interested? We’d love to hear from you.
About the team
The Tesco Mobile Engineering team is a truly cross functional team responsible for both the functional software development as well as the running and operation of bespoke and product / SaaS based IT solutions. You will be working within a diverse team of highly motivated and talented individuals on business-critical infrastructure. Our teams are motivated and challenged, working in sprints across a range of technologies which together provide huge benefit to the wider business.
Within the Tesco Mobile Engineering team, we are the Run and Operate Chapter which manages the platforms and infrastructure used by many of the business services needed in Tesco Mobile. This role is part of the IVR implementation squad and reports to the Run and Operate Chapter Lead.
About the role
As an AWS IVR Engineer within the Run and Operate chapter, you will be helping the team manage and maintain our AWS Connect IVR solution. This solution was recently migrated from a third party to our own AWS Connect infrastructure. Although you will be the SME, you will work very closely with the rest of the DevSecOps team that manages the Tesco Mobile cloud platforms to ensure existing standards are followed as well as cross-skilling them to integrate into the BAU support service.
Skills and experience
We are looking for the following skills & experience:
Significant commercial experience using AWS Connect.
Significant experience with AWS.
Experience producing quality technical documentation.
Nice to have:
Experience working with Service Cloud Voice integration.
Experience writing and maintaining deployments using code (Terraform preferred).
Commercial experience with Azure.
Key responsibilities
Be a team player – live the Tesco Mobile values.
Act as the AWS Connect technical lead within the squad to support them with the migration.
Be critical of the current solution and suggest improvements.
Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can be transitioned to BAU support.
Share knowledge with other members of the chapter.
hackajob is partnering with Tesco Technology to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.