Product Operations Strategy Manager

JOB DESCRIPTION

Embrace the challenge of steering complex tech projects, fostering growth and technical excellence in a dynamic environment. Our team develops and executes actionable data science and analytical solutions in a consulting-style environment to drive efficiency across the product development life cycle at Chase. 

As a Product Operations Strategy Manager on the Product & Experience Analytics Team, you’ll play a key role in enhancing productivity and efficiency at Chase Bank through partnering directly with Finance and Operations. You’ll help build a team of strategists to provide data-informed strategy, design experiments, engage in product design, direct analysis, and drive prioritized organization change implementation. Your focus will be on raising operational standards and promoting collaboration across teams, using data-driven methods to guide investment decisions and align initiatives with business goals for maximum value. As a member of our team, you will play a crucial role in driving data-driven decision-making and optimizing our product development processes 

Job Responsibilities

• Lead teams of strategists and technical consultants to solve business problems that drive qualitative and quantitative business value, and when necessary, as an individual contributor. 
• Direct and engage in research efforts to inform strategic proposals for inclusion in internal-facing products designed to drive productivity and efficiency across all employees engaged in building and maintaining the 107 software products at Chase.
• Design and execute implementation plans across prioritized initiatives ranging from product enhancements to experiments across job family personas.
• Manage relationships with senior leaders including presentations to CFO, CTO, and CPO.
• Leverage design thinking practices to develop strategic, end-to-end, scalable solutions; coach others to inject the same practices into their work. 
• Guide project teams in synthesizing analytical findings for consumption by internal analytical clients and senior executives.
• Establish and manage relationships with internal clients and partners.
• Identify new project opportunities helping to grow our business pipeline for respective books of work.
• Recruit, develop and retain talent by creating an environment of open communication that prioritizes continued learning and growth.
• Maintain a rigorous controls environment to ensure accurate and timely results.
• Set standards of excellence for the team by demonstrating professional expertise, strong work ethic, integrity and professional behavior.

Required Qualifications, Capabilities, and Skills: 

• 5+ years of industry experience in consulting, solution design, or business analytics roles (e.g., marketing analytics, sales analytics, business insights)

• Experience with data analytics and/or visualization techniques (e.g. SQL, Python, Tableau, Alteryx), as well as big data technologies (e.g. Hadoop, Cassandra, AWS)

• Experience with design thinking practices and tools (e.g., Lucid, Figma, customer journey mapping) and product management principles (e.g., Agile) 
• Consulting orientation with ability to influence and effectively lead cross-functional teams
• Experience leading project teams and coaching/mentoring early career talent, and improving team culture of a new or existing team
• Excellent communication, with an ability to convey the strategic vision in a digestible manner for varying technical and senior audiences 
• Self-starter with out-of-the box problem solving skills and a drive to bring new ideas to life
• Strong time management skills, with ability to multi-task and keep multiple projects on track
• Experience and knowledge of data science and analytical methodologies and approaches, and familiarity with various artificial intelligence functionalities
• Undergraduate degree in a quantitative discipline

Preferred Qualifications, Capabilities, and Skills: 

• 5+ years of experience at a consulting firm, in tech, or financial services/banking industry 
• Deep understanding of the financial services or retail banking industry

This role is not eligible for visa sponsorship or relocation assistance

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.