Senior Data Scientist

Senior Data Scientist - Driving Customer Experience at Virgin Media O2

Shape the Future of Connectivity: Senior Data Scientist - Virgin Media O2

Are you a Senior Data Scientist driven by impactful, real-world problem-solving? Join Virgin Media O2, the UK's fastest broadband network and best-loved mobile brand and play a pivotal role in delivering unparalleled connectivity experiences to our 46 million customers. We're seeking a talented individual to design, implement, and optimise predictive models that directly enhance customer satisfaction and drive critical business outcomes.

In this high-impact role, you'll be at the forefront of leveraging advanced machine learning and statistical techniques to tackle our most pressing customer challenges. You will be responsible for the end-to-end lifecycle of predictive models, from conceptualisation and data exploration to deployment and continuous improvement. This means:

·       Designing and implementing sophisticated predictive models that proactively identify and resolve customer issues, minimising churn and maximising satisfaction.

·       Conducting in-depth data exploration and feature engineering to uncover key drivers of customer experience and inform strategic decisions.

·       Collaborating with cross-functional teams (e.g., Engineering, Product, Marketing) to translate business needs into robust data science solutions.

·       Owning the modelling pipeline and contributing to our MLOps strategy, ensuring your models are scalable, reliable, and deliver maximum business value.

·       Mentoring and sharing your expertise within our high-performing data science and insight team, fostering a culture of continuous learning and innovation.

What You'll Bring:

To thrive in this role, you'll possess a strong blend of technical expertise, strategic thinking, and a passion for driving tangible business impact. You are someone who not only builds cutting-edge models but also understands how to deploy and operationalise them effectively.

Essential Experience & Skills:

·       Proven track record (3+ years)[TW1] [MM2]  in applying advanced statistical and machine learning techniques to solve complex, real-world commercial problems.

·       Demonstrable track record of delivering measurable business value through the end-to-end execution and deployment of machine learning solutions, with a strong understanding of MLOps principles and practices.

·       Expert proficiency in Python and its core data science libraries (e.g., NumPy, Pandas, Scikit-learn, PyTorch, Statsmodels).

·       Strong foundational knowledge in mathematics, science, or computer science, ideally demonstrated through an MSc or PhD.

·       Hands-on experience with cloud platforms, preferably GCP (BigQuery, Vertex AI), or equivalent (e.g. AWS, Azure).Experience working within an Agile development methodology (Scrum, Kanban).

• Ability to translate complex business problems into well-defined data science use cases and requirements.

·       Exceptional data manipulation and wrangling skills to effectively process and prepare large, diverse datasets.

We'd Also Love You to Have:

While the above are essential, the following would further enhance your candidacy:

·       Strong communication and stakeholder management skills, with a proven ability to explain complex technical concepts and model outcomes to non-technical audiences (including senior leadership).

·       Familiarity with CI/CD pipelines, Docker, and containerisation for efficient model deployment and management.

·       A keen business acumen and commercial mindset, enabling you to prioritise projects and understand the direct impact of your work on business objectives.

·       Proactive and innovative approach to identifying new opportunities for leveraging data to solve business challenges.

• Experience with data transformation tools (e.g., dbt).
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What's in it for you:

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

What we offer:

If you go on to be successful in your application, some of the many benefits include:

·       25 days' annual leave, plus UK bank holidays

·       Annual bonus paid up to 15% of your annual salary

·       A defined contribution pension scheme, run by Fidelity, matched up to 10%

·       Access to wellbeing benefits such as the Unmind App, personal medical cover (which you can opt to upgrade to cover loved ones) and critical illness cover

·       Your birthday off every year, to treat yourself

·       The option to buy and sell up to 5 days leave, to suit your personal needs

·       The chance to directly influence the experience of millions of customers across the UK.

Next Steps:

If you're excited by this opportunity and believe you have the skills and passion we're looking for, we encourage you to apply. Once you've applied, the next steps of the process, if successful, are likely to include;

·       Initial Screening Call: A brief conversation with the hiring manager to discuss your background and the role in more detail.

·       Technical Assessment: A three-stage interview process designed to evaluate your technical skills, problem-solving abilities, and cultural fit.

We are committed to making our recruitment process accessible and inclusive. If you require any adjustments or accommodations to support your application, please inform us during the application process.

We look forward to hearing from you and exploring how you can contribute to the Virgin Media O2 family!