Project Manager

Job Purpose The Project Manager (PM) will lead, manage and co-ordinate individual project deliveries
within the Transformation and Change Portfolio, employing best practice to relentlessly focus
on delivering of business value, optimising the flow of work, and ensuring quality project
outputs meet stated business, customer and colleague needs.
Individual projects may form part of a Portfolio Value Stream and/or Programme. The PM will
collaborate with stakeholders up to Executive level as well as internal and external teams
throughout the change delivery lifecycle. The PM role is central to successfully delivering our
strategic goals, realising associated business outcomes, and driving benefits from our
investment in change.
The PM role is a key contributor to wider to portfolio operations, ensuring completeness of
data, reporting and project information, whilst ensuring inputs to key governance events are
of the required quality and completeness, equipping Value Streams and Programmes for key
governance events, including Value Stream Performance Reviews, Steering Committees,
and Quarterly Business Reviews (QBR) as required.

Freedom of
action /
Dimensions

The job holder will work collaboratively with colleagues across technical and non-technical
change disciplines, as well as business stakeholders to efficiently and effectively deliver
projects and associated business outcomes, ensuring a consistent, shared understanding of
priorities, the associated delivery plan and communication (of the plan) with a clear
articulation of scope and business outcomes.

Reports to Delivery Lead (BG)
Manages The role will execute and coordinate matrix management, tasking, and coordination of
Project Resources to ensure delivery is optimized, whilst supported and informed by clearly
defined, well executed planning and reporting activity.

Location Hybrid role
Accountabilities • Delivery of allocated projects to time, cost, and quality, whilst establishing and
maintaining the correct structures to control and monitor project deliverables.
• Responsibility for stakeholder identification and management, sustaining productive
stakeholder relationships throughout the project, and across the wider delivery
environment.
• Manage project costs, including business cost, IT resource cost, hardware, software,
and all related 3rd party costs.
• Preparation, review and maintenance of comprehensive and integrated project,
quality and risk plans. Eliminating or where necessary managing and mitigating
delivery risks, issues, and dependencies, maintaining clear management and control
of Project delivery objectives with a specific focus on the flow of work, business
value, and quality deliverables that align to and contribute to the agreed scope.
• Provision of accurate and regular financial forecasts, project reporting and data to
appropriate stakeholders.
• Ensuring delivery teams and stakeholders possess sufficient situational awareness
of ‘when and what’ each other is working on, such that working practices, scheduling,
and sequencing are iterated to achieve efficient and effective delivery that maximises
value.

PRIVATE & CONFIDENTIAL

2

February 2025

• Manage relationships with other areas of Bupa Global to ensure the effective use of
resources, within the overall management of the project scope and budget
• Own, maintain and communicate the project delivery plan, provisioning standardised,
accurate, timely and insightful data that underpins portfolio operations, governance
processes and wider portfolio insight and reporting.
• Establish and maintain strong, effective, and trusted relationships with Sponsors,
Governance committees and key stakeholders across the business, ensuring
stakeholders are fully briefed on all aspects of Project activity and meaningfully
engaged with the planning process.
• Ensure that projects are carried out in accordance with Bupa Global standards,
methods, and procedures, as they relate to established Project Management
methodologies, e.g. Agile, Waterfall etc
• Role Model the highest possible standard of PM mindset and behaviors supporting
continuous improvement and driving a high-performance ethic across the delivery
function.

Bupa Global
Core
Capabilities

• Leading – Intermediate
• Working effectively – Intermediate
• Knowing our business – Intermediate
• Loved by customers – Intermediate

Performance
indicators

• Project Risks, Issues, Dependencies and budget are effectively and proactively
managed.
• QA of project artefacts and PM behaviours demonstrates required standard and
evidence of active intent to drive improvement.
• Demonstrable proactive and effective project resource management.
• Fulsome engagement with established PDCA processes and standards that drive
learning and continuous improvement E.g., systemic peer review, PIRs and process
confirmation.
• Full compliance with all policies, audit actions, monitoring actions and risk appetite.

Delivering fair
outcomes for
consumers
and
understandin
g your
regulatory
obligations

• Put fair treatment of customers at the heart of what you say and do. Be courageous
and speak up if you believe our products or services do not deliver what we have led
our customers to expect.
• Be accountable and take ownership to ensure you are familiar with all regulatory
requirements that fall within the remit of your role and always comply with them.
• Seek guidance if you need support understanding your regulatory requirements.
Notify, without delay, any potential or actual breach of regulation.
• To maintain governance and control requirements, ensuring all internal governance
requirements are met, including full compliance with all policies, audit actions,
monitoring actions and risk appetite.

Academic/
Professional
qualifications

• Recognised change delivery qualification E.g., APMP, PRINCE2, Agile Project
Management or equivalent
• Familiarity with the use of Portfolio Management software and tooling, ideally
inclusive of MS Office Suite / MS Project / SharePoint / Azure DevOps / KeyedIn
PPM / Wave / MIRO

Ideal
experience
and delivered
performance

• Demonstrable experience of delivering complex, multi-faceted projects, comprised of
various workstreams

PRIVATE & CONFIDENTIAL

3

February 2025

• Dexterity, adaptation, and the creativity necessary to support competing delivery
priorities.
• Extensive knowledge and real-world application of different project management
methodologies, tools, and techniques, ideally within a regulated environment.
• Extensive knowledge and real-world implementation of business change into
complex regulatory environments.
• Knowledge and expertise of managing change activity, typically comprised of
multiple, concurrent technical and non-technical items.
• Proficient in risk, resource, and cost management.
• Expertise and experience in coordinating resources, and delivery planning.
• Established stakeholder management skills across a wide range of stakeholders
including business customers and technology colleagues.
• Experience of working in a regulated and compliance led environment, including in
international jurisdictions.
• Tenacious approach to problem solving, constantly striving for effective solutions.
• Experience of multiple business and IT delivery methodologies (e.g., MSP, Prince2,
Lean, Agile, SDLC).
• Strong verbal and written communication skills.
• Strong negotiating and influencing skills.
• Knowledge of the Insurance (preferable Private Medical/International Health) sector
and/or healthcare environment and relevant business areas
• Well organised, works to deadlines, analytical and articulate.
• Must demonstrate the ability to think ahead and be proactive in understanding when
to push issues hard to achieve a desired outcome.
• Proficient at business communication and cost management, including production of
business proposals and managing significant budgets
• Experience of delivering change and managing teams across several international
geographies
• Proven experience of contracts and procurement processes, stakeholder
management, and associated responsibilities
• Experience of negotiating service levels and financial terms with end user
management teams and third-party suppliers