ED, AI Tools & Platforms

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. The Executive Director, Platforms & AI Tools leads the technology strategy, development, and operations for Comcast’s external corporate digital ecosystem—including the corporate website and career site. This role ensures Comcast’s digital platforms deliver exceptional user experiences, performance, accessibility, and security. Additionally, the Executive Director drives the group’s AI strategy and integration efforts, implementing tools and capabilities that enhance efficiency, personalization, and decision-making across corporate brand communications and digital operations.

Job Summary

Job Description

Core Responsibilities 

Digital Platform Strategy & Leadership 

• Oversee technology strategy and long-term planning for Comcast’s corporate amd career sites. 

• Ensure platforms are reliable, scalable, secure, and accessible across all devices and audiences. 

• Partner with communications, HR, and investor relations teams to translate business goals into effective digital solutions. 

• Define standards for platform governance, user experience, and performance measurement. 

AI Strategy & Integration 

• Lead the development and implementation of AI strategies that enhance digital engagement, content delivery, and workflow automation. 

• Identify and integrate AI tools that improve search, personalization, analytics, and accessibility across corporate digital platforms. 

• Partner with data, engineering, and communications teams to pilot and scale AI-driven capabilities that improve audience experience and operational efficiency. 

• Establish ethical AI practices and ensure compliance with Comcast’s data privacy and responsible technology standards. 

Platform Development & Operations 

• Oversee ongoing development, optimization, and maintenance of all corporate web properties. 

• Manage relationships with technology vendors, development partners, and internal IT teams. 

• Ensure seamless integration across platforms, including content management systems, analytics tools, and third-party technologies. 

• Drive continuous improvement in website performance, SEO, accessibility, and security. 

Governance, Security & Compliance 

• Establish governance frameworks for digital content, technology updates, and AI usage. 

• Partner with security, legal, and compliance teams to maintain regulatory adherence and data protection across all platforms. 

• Ensure adherence to accessibility standards and inclusive design principles. 

• Implement quality assurance processes for code deployment, updates, and user experience. 

Team Leadership & Collaboration 

• Lead a cross-functional team of digital platform engineers, UI/UX architects, and AI specialists. 

• Foster collaboration with communications, HR, investor relations, and IT teams to ensure alignment across initiatives. 

• Promote innovation, continuous learning, and adoption of emerging digital and AI technologies. 

• Develop talent, set clear objectives, and manage resources to achieve operational excellence. 

Measurement & Optimization 

• Define KPIs and reporting structures to measure website performance, AI adoption, and user engagement. 

• Use data insights to inform platform enhancements and technology investment decisions. 

• Drive a culture of measurement and accountability, ensuring digital and AI initiatives deliver business value. 

Qualifications 

Required: 

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience). 

• 12+ years of experience leading digital platforms, web technology, or enterprise IT operations. 

• Proven success managing large-scale website ecosystems or digital platforms. 

• Strong background in web architecture, CMS technologies, and platform integration. 

• Experience leading AI strategy or integrating AI tools within enterprise environments. 

• Excellent leadership, collaboration, and communication skills with executive stakeholders. 

Preferred: 

• Experience in telecommunications, media, or other complex enterprise organizations. 

• Knowledge of AI/ML tools, cloud-based architectures, and data-driven personalization technologies. 

• Familiarity with accessibility (WCAG), SEO, and content governance best practices. 

• Experience managing vendor relationships and technology contracts for enterprise web solutions. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.