Senior Product Manager – Customer Data

Senior Product Manager – Customer Data 

An exciting Senior Product Manager opportunity to work closely with a variety of teams to advance several core strategic initiatives by building data products that improve our customer understanding, enhance our customer experience, increase the effectiveness of our marketing campaigns and enable data monetisation. 

Sainsbury's is embarking on an exciting journey of technological investment and innovation. With significant funding, we are enhancing our capabilities to lead in data, analytics, and personalisation. Our focus is on delivering high-quality data solutions that empower our customers and end users to make informed decisions and to achieve our business objectives. We are proud to boast one of the most compelling data sets in the country, leveraging insights to build scalable, high-performing products that drive consumer loyalty. In our inclusive and agile environment, you will have the opportunity to be curious, experiment, and tackle real-world challenges with your colleagues, witnessing the impact of your work on hundreds of colleagues and millions of customers across the UK. 

More about the role

You will lead an agile data engineering team, in partnership with an Engineering Manager, to drive the development of core data products that are pivotal to deriving maximum value from datasets across all our brands. This includes data collected on our websites and apps, from customer assistance in our contact centres and any feedback customers are willing to provide. You’ll be accountable for the roadmap, working in support of the Group Product Manager to ensure all activity is prioritised in line with our business strategy and agreed Customer Interaction Data goals and metrics. 

You’ll work in close collaboration with both commercial and technical senior stakeholders, including a variety of engineering and other Product teams, architects, analysts, data scientists, and third-party partners. You will confidently manage priorities; you’ll have a strong grasp of the big picture, working to understand dependencies, arbitrating conflicting priorities and influencing across teams to drive value while fostering a community spirit and culture of proactive feedback within Sainsbury's. You will continually review product value, identifying opportunities for improvement and cost reduction and use this insight to inform prioritisation. You’ll support the communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues.

More about you 

• You’re a leader and people person. You demonstrate strong leadership and interpersonal skills that enable you to lead an engineering team, understand various perspectives, and drive cross-functional groups towards successful implementation of customer data products that align with our business goals.
• You’re a Product person. You’re dedicated to value balancing the customer and the tech; you have an enthusiasm for delivering change through people and technology and you know how to prioritise and deliver on outcomes. You understand agile delivery and engineering practices, with experience working with engineering teams. You want to get stuck into our product community driving it forward and continuously, focusing on growing those around you, whilst continuously developing yourself. 
• You’re a great communicator. You can land messages clearly with stakeholders at all levels, generating energy and driving consensus even when we’re having to make tough decisions and can articulate a compelling vision and goals for your products.
• You’re a data person. You understand how it can be used to influence decisions, and even better if you’ve worked with it before managing data capabilities, AI or ML products and platforms. You are technically curious; you keep your finger on the pulse of what’s going on in the industry and are aware of key trends influencing sustainability and your team’s group of products.
• You’re proactive and pragmatic. You are a self-starter, able to push ahead and bring teams with you, holding people to account and building productive relationships internally and externally. You have the judgement to make sometimes difficult and complex decisions at pace and are comfortable dealing with ambiguous situations and helping drive toward clarity.

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals.

We are committed to making Sainsbury’s Tech a place where people love to work where diverse and engaged team make a purposeful contribution. Sainsbury’s is committed to being the most inclusive retailer, and flexible working including job sharing is welcomed wherever possible. In Tech we welcome such conversations and are proud to champion a diverse and inclusive culture.

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