Commerce Payments Partnerships Associate

JOB DESCRIPTION

The Commerce Payments organization is a motivated, forward thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. 

As a Partnerships Associate in Connected Commerce you will support the relationship management team in both internal and external initiatives related to network and wallet partners within the Commerce Payments team. 

Job responsibilities

• Support  external relationships with payment network and merchant partners supporting Commerce Payments team (notably tokenization and provisioning)
• Lead technical and business initiatives for internal teams and between Chase and our partners, primarily operational performance or key metrics for tokenized transactions through digital wallets
• Develop, manage and improve internal and external reporting related to the partners
• Find data-driven solutions by clearly defining a business challenge, identifying the right data, developing reporting, analyzing insights from the data, identifying solutions and monitoring performance of those solutions
• Collaborate with internal cross functional partners (product, corporate development, analytics finance, fraud, legal etc.) to support partnership discussions which influence product strategy
• Support development of partner management content including quarterly business reviews, analytics and reporting, business cases development, meeting notes and other documents
• Support management of all contractual obligations for contracts with key partners 

Required qualifications, capabilities, and skills

• 2+ years of experience supporting partnerships managers and / or account managers in the mobile & emerging payments industry
• Experience working in a product focused environment with significant internal and external dependencies 
• Experience managing new product implementations, developing reporting and identifying and driving operational improvements based on data-driven observations.
• Avid user of digital payment applications, interested in product and relationship management
• Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution
• Structured thinker, effective communicator with excellent written communication skills
• Experience in collaborating, influencing, and guiding decisions with multiple stakeholders, including team members across product, technology and design

Preferred qualifications, capabilities, and skills

• Experience with payment partners, payment networks and payment platforms 
• Understanding of data analytics in the payments industry, including mobile wallets, payment networks, and platforms

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.