Program Manager

At JP Morgan Chase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That's why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up, offering you the chance to join us and make a significant impact.

As a Program Manager within the Operations Change Team, you will be responsible for managing and delivering change initiatives into the Operations function. You will work closely with the Ops Change Manager, business, and technology teams to support the delivery of the business-wide change program. This role offers the opportunity to embrace a culture of collaboration, improvement, and learning while building relationships with stakeholders and ensuring efficient execution of projects.

Job Responsibilities:

• Conduct Operations impact assessment on new change initiatives, considering capacity, operating model, business impact and regulatory obligations.
• Manage the delivery of change projects from initiation through to implementation ensuring key milestones are met and plans and project artefacts are accurately created and tracked.
• Oversee operational readiness activities for new product implementations.
• Proactively identify potential roadblocks / obstacles and escalate issues as needed. 
• Build relationships with all stakeholders, fostering a culture of collaboration, transparency and information sharing for efficient execution, demonstrating the ability to identify, partner, and navigate with players and key SMEs and functions across ICB/ Chase UK.
• Partner with Legal, Compliance, Risk and Control teams to timely identify and address areas of risk & regulatory exposure.
• Maintain a positive attitude and act as team player in supporting other on-going team initiatives.

Required qualifications, capabilities, and skills :

• Minimum 4 years of relevant business side project management & execution experience in a Financial Institution.
• Highly disciplined individual, self-motivated, fast learner, performs well under pressure in dynamic environment. 
• Extremely organized and delivery focused with the ability to work independently and balancing project responsibilities, multiple workstreams and priorities while remaining focused on accuracy and attention to detail. Ability to deliver solutions to a tight deadline regardless of complexity. 
• Strong interpersonal skills with the ability to work in a team environment, with people at all levels across all functions including ability to engage with senior management. 
• Outstanding team player in supporting all other workstreams or initiatives managed by the Operations Change team; organized in taking comprehensive project management approach to all book of work. 
• Excellent communicator who can message complex information into a simple pitch, in both physical and virtual meetings. 
• We’re a global company whose primary business language is English and so fluency in English is required. 
• Minimum of Bachelor’s degree or equivalent 

Preferred qualifications, capabilities, and skills :

• Strong proficiency with Jira & Confluence is a plus.