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Senior Product Manager - Customer Onboarding

Remote
Product Manager
Actively hiring

Senior Product Manager - Customer Onboarding

Henry Schein One
Remote
Product Manager
Henry Schein One
Actively hiring

hackajob is partnering with Henry Schein One to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.

 

About Us

At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.
We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.

Culture matters to us. Celebrated as one of the ‘Sunday Times UK's Best Places to Work’ companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.

Product Development Culture

We are problem solvers, not ticket takers.
We champion creative problem-solving and value autonomy, trust, and impactful outcomes over rigid processes. Delivering improvements rapidly, we engage in iterative 6-week cycles, addressing user needs and enabling technical innovation - balancing technical debt, bugs, and team growth. We are a continuous delivery focused group, shipping changes to production 200+ times per month.

At our core is the customer. Every solution we deliver is crafted with customer success in mind, building relationships that go beyond transactions and ensuring that as team members, we all prioritise customer success in every aspect of our work. We build software that delivers value for our users and resist the urge to over-engineer our solutions. We let our users and the data tell us where we go next

You can learn more about our engineering culture manifesto here

Our Tech & Tools

  • AWS, AWS Serverless, Azure
  • AWS CDK for C#, SST
  • ECS, Linux, Ansible, Packer
  • New Relic, Insight Hub

Product Development Stacks:

  • Ruby, Ruby on Rails, Ember.js, javascript
  • NodeJS, TypeScript, Angular, TailwindCSS
  • .NET 7, Blazor WebAssembly
  • Puma, Sidekiq
  • Postgres, Redis
  • GitHub, AzureDevOps, Slite, Slack

 

How You'll Make An Impact

We are looking for a self-motivated product manager who can work alongside engineers in 6-week cycles. You will interact with customers and internal stakeholders to discover and prioritise opportunities for driving forward the quality and efficiency of our data migration and onboarding capabilities, before presenting solutions that will benefit both the customer and the business. You will rely on your toolbox of product management skills to define, refine, and present information to senior management.

As a senior team member, you will be expected to work with and mentor other product team members.

 

About You

  • A strong communicator, presenter and collaborator
  • Thought leader
  • Passionate about great user experiences
  • Relentless about self-improvement
  • Self-motivated

 

What You'll Do

The Product Manager is responsible for developing and delivering a product strategy that helps us enable practices to provide a best-in-class experience to their patients, working alongside a team of engineers and designers.

  • Gain a deep understanding of customer needs through qualitative and quantitative methods, including customer interviews, market research, and data analysis.
  • Break down high-level features into actionable requirements, use cases and workflows
  • Tighten product feedback loops, including MVP, beta groups, and internal stakeholders
  • Working closely with engineers and product designers at every stage of discovery, design & development
  • Write market and product requirement documents
  • Manage release notes and change-log communication to internal and external stakeholders
  • Develop and maintain a deep understanding of our business objectives, product portfolio, and competition
  • Manage stakeholder expectations and know when to say "no"
  • Develop revenue models, as required
  • Be a thought leader within Dentally in Product Management best practice
  • Have a passion for developing and mentoring others in the team
  • Demonstrate a hunger for learning and continuous improvement
  • Demonstrate discipline and commitment to sustained and high-paced delivery cadence and processes required to support this


What You'll Bring With You

  • 5+ years of experience in a product manager role
  • Ability to multi-task and stay organised in a dynamic work environment, with excellent attention to detail
  • Demonstrated understanding of modern product discovery and delivery techniques and methods.
  • Demonstrated ability to figure out solutions to complex problems with many constraints, use sound judgement to assess risks.
  • The ability to lay out your argument in a well-structured, data-informed, written narrative.
  • Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.
  • Strong analytical skills to solve complex problems and make data-informed decisions
  • Experience working with ETL (Extract, Transform, Load) products and SQL is desirable
  • Experience working at both a startup and a larger company a plus
  • Experience working as part of an empowered product team a plus

hackajob is partnering with Henry Schein One to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.

 

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