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Senior Customer Integration Engineer

Milan, Metropolitan City of Milan, Italy
Integration Engineer
Actively hiring

Senior Customer Integration Engineer

Trustpilot
Milan, Metropolitan City of Milan, Italy
Integration Engineer
Trustpilot
Actively hiring

hackajob is partnering with Trustpilot to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.

 

Senior Customer Integration Engineer

 

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

 

Focus:Architecting technical infrastructure and value realisation for Trustpilot's largest European Enterprise prospects & customers.

Result: Boost complex NB deals through technical credibility and ensure rapid, effective onboarding for long-term strategic value.

What you'll be doing:

  • Technical Sales partner: Partner with NB Sales on technical skills and solutions mapping, including API integration, data architecture, and security.
  • Solution architect: Design and present tailored technical solutions, including POC development and demonstrations, aligning with long-term strategies.
  • Integration & implementation qualification: Collaborate on initial integration strategies and blueprints, defining data migration, system dependencies, and deployment methodologies.
  • Technical success planner: Co-develop Success Plans with CSM mapping key technical milestones, adoption metrics, measurable success metrics.
  • Technical onboarding lead: Oversee technical onboarding, ensuring seamless integration, data flow, and system configuration; work with customer IT for smooth handoff and best practices.
  • Adoption lead: Systematically address technical challenges, provide advanced guidance, and conduct technical workshops for effective platform adoption.

Who you are:

  • Demonstrated ability in a technical customer-facing role (e.g., Sales Engineer, Solutions Architect, Technical Consultant) in a SaaS enterprise environment.
  • Comprehensive understanding of Enterprise IT landscapes, integration (REST APIs, webhooks), data management (ETL, data warehousing), and security (authentication, authorization), including cloud platforms, network architecture, and security protocols.
  • Programming knowledge (e.g., Python, JavaScript) and experience with relevant technologies (e.g., CRM, Postman, data analytics platforms); familiarity with scripting, databases, and DevOps.
  • Experience responding to and completing RFPs (Request for Proposals) and RFIs (Request for Information) in a technical context.
  • Effective technical communication and presentation skills for technical and non-technical audiences, including documentation
  • Ability to map technical requirements to business value and Trustpilot's capabilities.
  • Dedicated problem-solver with a commitment to ensuring technical customer success.
  • Collaborative and experienced in cross-functional teams, including engineering and product management, with Agile experience and adept at building and maintaining internal relationships.

hackajob is partnering with Trustpilot to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.

 

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