At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
As a Senior Associate, Technology Operations Engineering, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express.
Key responsibilities may include:
- Monitors the performance and availability of technology systems and applications and implements system upgrades, updates, and backups to ensure the maintenance of hardware and software systems
- May manage and resolve service requests and incidents identifying, diagnosing, and resolving system issues in an efficient manner
- Provides advanced technical support to end-users for hardware, software, and network-related issues
- Performs the setup and configuration of new hardware and software with guidance
- Manages and maintains network infrastructure with guidance, mitigating potential incidents that impacts the network operations
- Monitors network performance and troubleshoot connectivity issues and supports the implementation of network security measures
- Maintains comprehensive documentation of system configurations, procedures, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions
- Completes technology projects and initiatives, supporting in the development of operational policies and procedures and identify areas for improvement with guidance from peers and leaders
- Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
- Implements resiliency standards, tooling, and best practices
- Reviews incident trends and conduct root cause analysis to implement permanent resolutions and mitigate future failures
Minimum Qualifications:
Preferred Qualifications
- Certification such as CompTIA A+, Network+, or Security+ is a plus
- Public Cloud certification is a plus
- DevOps knowledge for highly available IT infrastructure.
- Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
- Building live production APIs and services.
- Hands-on expertise with application design, software development and automated testing.
Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
hackajob is partnering with American Express to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
.png){kind=logo}