Save time and effort sourcing top tech talent
hackajob is partnering with Comcast to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Responsible for participating as a technical expert. Plans and directs project teams, troubleshoots operational issues, providing technical solutions to operational problems, contributes to new product implementation, implements existing products and services and the provides overall upkeep and maintenance of designated areas of engineering. Applies expert engineering methodologies in one or more engineering areas. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams.
Job Summary
Job Description
Core Responsibilities
Ability to troubleshoot and repair all but the most complex issues. Performs maintenance activities with a minimum of supervision and guidance. Leads technical outage bridges and engages appropriate resources to drive issues to closure.
Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects and initiatives are adhering to Company standards.
Tracks and reports operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight.
Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.
Performs routine maintenance tests for designated areas of engineering and ensures all maintenance is properly validated to minimize impact.
Provide excellent customer service to existing customers and act as a product evangelist for prospective customers.
Attains industry standard certifications and education.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Skills & Requirements
Hands-on experience with Linux system management and troubleshooting
Proficiency in Shell scripting and Python for automation and process improvement.
Platform operations experience in private and public cloud and container orchestration (Kubernetes/Docker).
Hands-on experience with CI/CD, automation, and observability tools like Grafana, Elastic.
Strong operational background with expertise in managing and optimizing day-to-day IT/DevOps operations
Experience with agile methodologies using Jira, or a similar platform for scaling agile development practices.
Act as a point of contact for customers or internal development teams, providing technical assistance and escalating complex issues to other resources as needed.
Effective working independently and in a team environment, both onsite and virtual
Excellent oral and written communication skills with the ability to adjust the messaging to the audience.
Bachelor’s degree and 5+ years’ relevant experience, including multiple years in a senior level technical position.
Employees At All Levels Are Expected To
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
hackajob is partnering with Comcast to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.