Product Delivery Manager - Service Product

JOB DESCRIPTION

Are you ready to shape the future of product delivery at JPMorgan Chase? As a Product Delivery Manager, you’ll have the opportunity to create innovative solutions, drive efficiencies, and make a meaningful impact on our customers and teams. You’ll join a collaborative environment that values your ideas, supports your growth, and empowers you to advance your career. Discover how you can help us deliver exceptional experiences and be part of a team that’s transforming the way we work.

As a Product Delivery Manager in the Service Product Group, you will lead the delivery of products and solutions that support our Consumer & Community Banking Operations. You will work closely with operations, business partners, and product teams to ensure access roles are created and maintained in line with business needs and strategic objectives. Your expertise in project management and collaboration will help drive change, support compliance, and enable scalable solutions that benefit millions of customers and thousands of employees. You’ll develop a deep understanding of our business and contribute to a culture that values diverse perspectives and career mobility.

Job Responsibilities:

• Lead end-to-end product delivery processes, including intake, dependency management, release management, operationalization, and performance reporting.
• Drive change management activities and ensure adherence to risk, controls, compliance, and regulatory requirements.
• Manage timelines, dependencies, and blockers, ensuring adequate resourcing and effective stakeholder engagement.
• Collaborate with cross-functional teams and build strong partnerships with executive leadership to facilitate decisions and alignment.
• Develop a deep understanding of operations user base and their access, entitlement, and restriction requirements.
• Utilize project and product management tools (Jira, Advanced Roadmaps, Jira Align, Monday) to plan, execute, and track progress.
• Serve as the central point of contact for Service Product access needs across Operations teams.
• Prepare and deliver high-quality presentations to communicate program status, challenges, and strategies.
• Support objectives and key results (OKR) planning, tracking, and reporting on key performance indicators (KPIs).
• Analyze portfolio project data and controls, ensuring data quality and integration with relevant tools.
• Contribute to long-term strategy by developing frameworks and conducting delivery analysis.

Required Qualifications, Capabilities, and Skills:

• Minimum five years of experience in product delivery or a relevant domain area.
• Proven ability to execute operational management and change readiness activities.
• Strong understanding of delivery processes and continuous improvement initiatives.
• Experience in product or platform-wide release management and deployment strategies.
• Ability to analyze portfolio project data and controls, ensuring data quality and integration.
• Excellent presentation skills for cross-functional and executive audiences.
• Strong project management skills with proficiency in Jira, Advanced Roadmaps, Jira Align, and Monday.
• Outstanding communication, interpersonal, and stakeholder management skills.
• High level of personal initiative, strong work ethic, and ability to manage multiple tasks simultaneously.
• Bachelor’s degree in a relevant field or equivalent work experience.

Preferred Qualifications, Capabilities, and Skills:

• Proficient knowledge of the product development life cycle, design, and data analytics.
• Understanding of operations user base and their access, entitlement, and restriction requirements.
• Experience in dependency management and release management processes.
• PMP, CSM, or similar certification.

Required or Additional Information:
This role is not eligible for visa sponsorship or relocation assistance.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.