Product Manager - Tokenization Vice President

Job Description
Join a forward-thinking Payments team where your product management expertise will drive innovation and enhance customer experiences.

As a Product Manager in the Tokenization product team, you will manage product backlogs, lead Agile teams, and deliver innovative payment solutions. You will collaborate with cross-functional partners to ensure product excellence and a strong risk and controls environment.

Job responsibilities

Manage product backlog, production support, and issue resolution for payment solutions
Monitor goals and benchmarks, identify enhancements, and create remediation plans
Lead product development efforts with Technology and Design teams
Conduct pre-release reviews, including regression testing and quality assurance
Collaborate with Risk, Control, Compliance, and Legal partners to maintain a strong controls environment
Deliver communications and strategy updates to executives and leadership
Publish executive reports on product health, industry trends, and customer feedback
 

Required qualifications, capabilities, and skills

Seven years of experience in financial services, digital, product management, or Agile software development
Deep experience in online payments, including card tokenization, digital wallets, and e-commerce payments
Passion for understanding customer needs and building digital products
Strategic thinker with attention to detail for successful execution
Proven success in collaborating and influencing decisions across product, technology, and design teams
Track record of managing risk and controls
Bachelor’s degree in Computer Science, Business Management, or related field

Preferred qualifications, capabilities, and skills

Strong knowledge of APIs, open banking, and engineering practices
Master’s degree in Computer Science, Business Management, or related field
 

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.