Office: Bristol, London, Manchester or Swansea.
About Made Tech
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.
About the role
Our User Centred Design Principals are responsible for leading and delivering on strategically significant and complex client engagements across our portfolio of public sector clients.
We believe that great delivery stems from:
- a thorough understanding of our clients and their needs
- strong practice skills and subject matter expertise
- excellent leadership
- a clear vision of lasting and effective change in a public sector environment
- the ability to translate meaningful strategy into effective implementation
We expect our User Centred Design Principals to bring all of this and to enthuse our design teams and clients with the same passion.
The successful candidate will lead the user centred design aspects of one or more of our client engagements while overseeing the wider delivery within the account (or industry) when appropriate.
They will bring thought leadership and best-practice, honed through hands-on experience in both the private and public sector. They will work with user researchers, data analysts and client product owners to make ongoing recommended improvements to drive better user and business outcomes.
They will often be responsible for translating a product vision into a UX strategy that can deliver a category leading user experience, driving impact and reach across multiple user groups.
Working in an Agile delivery setting alongside product designers, the User Centred Design Principal will oversee and be responsible for the hands on delivery of usability improvements and end to end journeys across all channels including app and web.
They will be comfortable blending the just in time delivery of key design artefacts into the delivery teams with continuous discovery and ideation of longer term features and usability improvements.
They will also coach and develop team members on their engagements providing them with detailed performance feedback, as well as monitoring overall delivery to achieve the highest levels of client satisfaction.
In addition, our User Centred Design Principals are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple and concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries.
