Infrastructure Engineer II - Digital Workplace

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Digital Workplace Team at American Express is entering into a new phase of technology transformation driven by opportunities to improve Colleague experience, raise productivity and collaboration, and drive operational efficiency of all service and infrastructure operations.

If you have the talent and desire to deliver innovative products and services at a rapid pace, with hands on experience and critical thinking, in areas of productivity and collaboration software suites, endpoint computing and security, mobile platforms, data management and analytics, and software engineering, join our architecture team to help with our transformation journey!

Focus

Contributes to analysis of business, application, and technical infrastructure requirements of the Meeting Technology Team. Supports the design, build, improvement and integration of infrastructure required to support the Meeting Tech business portfolio or infrastructure platform in terms of robustness, scalability, availability and efficiency. Supports initiatives that deliver workable end-to-end infrastructure solutions that enforce to Technology standards.

Key Responsibilities

Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies, MSFT Teams and Zoom.
Responsibilities include: AV design, Problem management, Incident management, and Change Management
Creates accurate project specifications
Drive proof of concepts to test new capabilities and technologies
Management and coordination of vendor and third-party escalation support
Provide technical input to create, maintain and implement content and standards
Works on prioritized/assigned features for ongoing sprints

Education & Experience

Up to 4 years of experience with systems analysis/programming, incorporating: design methodology, Infrastructure operations support or engineering
Experience with a Cisco Cloud Collaboration tools and VoIP Protocols
Bachelor’s Degree in computer science, computer engineering, or related field required

Knowledge/Skills

Specific technical knowledge in one or more of the following areas:
Cisco Cloud Collaboration Technologies:
Hybrid Calendar
WebEx App formerly known as " WebEx Teams "
Video Conferencing (Cisco TelePresence)
Room OS 11
Cloud Calling
Control Hub Administration
Site Service Administration
Jabber
VoIP Protocols such as SIP, MGCP, SCCP and H.323
Video Devices ie. Cisco Room Series, Desk Pro
Microsoft Exchange / Active Directory / Outlook
Analytical skills and technical knowledge to take on service problems of moderate to high complexity
Able to decipher VoIP, Video and Webex topologies
Q-SYS experience and training

Technology Core Competencies

Adaptive Communication
Agile Practices
Industry and Company Knowledge
Organizational Change Management
Technical Acumen
Technology Industry Trends

This role is hybrid and will require at least 3 days/week in the Phoenix office.

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.