Technology Support, Associate

Serve as an emerging member of an 55IP Global Application (Tech / Production) Support team to provide technical assistance to 55IP and JPMorgan clients.

You’re ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect opportunity for you.

As a Technical Support Engineer II at JPMorgan Chase within the [AWM – 55IP], the mission of this role is to be a part of team of technologists toward supporting next-level solutions that will impact a fast growing business. The ideal candidate for this role has in-depth experience in design of support systems & processes, developing & mentoring a team of engineers and serving client requests. The candidate will employ latest technologies, data management, and security practices in all aspects of application support & monitoring. Critical thinking, clear communication, and collaboration will be key to the success of this role.

Job Responsibilities

• Support the application systems and the technologies associated with the daily operations of the business, in a timely manner, ensuring a reliable and scalable production environment.
• Responsible & accountable for triaging and escalating production issue causing outages.
• Adhere to processes, company policies, required to deliver high quality services to clients & partners.

Required qualifications, capabilities, and skills

• 5-7 years of profession experience with at least 3 years in Production Support
• Degree in Computer Science or equivalent practical experience in related technical field.
• Strong understanding and knowledge of cloud services (SaaS, IaaS, PaaS), Web-based applications and IT infrastructure
• Working knowledge in one or more general purpose programming languages such as Python, shell scripting
• Advanced skills in monitoring & administering Linux systems. 
• Database server monitoring, including intermediate-level understanding of SQL.
• Experience in supporting Web based applications (Nginx, WebSphere, Apache Tomcat, Mule)
• Understand source control techniques and/or familiar with Git / BitBucket
• Proficient in technology toolkits as ServiceNow, Jira, Splunk, Monitoring tools like Dynatrace, AWS Cloudwatch, Datadog, Geneos and job scheduling tools like Airflow, Autosys and Control-M.

Preferred qualifications, capabilities, and skills

• Familiar with site reliability concepts, principles, and practices
• Familiar with observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace,  Datadog, Splunk, and others
• General knowledge of financial services industry (preferred)