Product Delivery Lead - Markets CRM

JOB DESCRIPTION

JPMorgan Chase & Co., a leading global financial services firm with $2.6 trillion in assets, excels in investment banking and consumer services. As a key player in the Dow Jones Industrial Average, it serves millions of U.S. consumers and major global clients. The Product Delivery Lead for Global Digital Markets Technology will oversee strategic tech projects, enhancing our Sales teams with systems like the Global CRM. We seek a leader experienced in agile product and program delivery.

As a Product Delivery Lead within the Global Sales and Digital Markets divisions, you will ensure our technology investments align with the strategic goals. You will collaborate closely with senior stakeholders to shape the overall vision and develop a comprehensive roadmap that delivers value each quarter. Success in this role requires a proven track record in launching products involving extensive projects across complex matrix organizations. Equally important are your teamwork and leadership skills, as you will provide clear guidance and feedback to the team while fostering a collaborative culture.

Job Responsibilities

• Partnering with senior stakeholders to shape the overall product vision and agree on the OKRs for the products within your portfolio.
• Uniting teams to create bold, multi-year roadmaps that provide clear direction and ensure alignment across multi-disciplinary teams for successful delivery.
• Managing complex project delivery and cross-team dependencies to drive success for our most valuable initiatives.
• Establishing and managing a transparent governance structure that encourages open communication across the organization.
• Guiding Technology teams to navigate or eliminate organizational obstacles to delivery.
• Understanding the regulatory environment and ensuring a robust controls framework is in place.
• Collaborating across the organization to continuously improve our processes, maximizing value creation and enhancing speed to market, while promoting product and agile methodologies.
• Demonstrating business results and organizational change through metrics.

Required qualifications, capabilities and skills

• Over 7 years of experience as a Senior Program or Product Lead.
• Strong background in delivery, with hands-on experience managing all stages of the delivery lifecycle in an agile environment.
• Detail-oriented and resourceful, with strong organizational and prioritization skills.
• Excellent interpersonal skills, comfortable engaging with a diverse audience across various levels of seniority, and capable of building effective relationships with key business partners.
• Strong written and verbal communication skills, with the ability to distill complex ideas into easily understood solutions.
• Demonstrated strong risk awareness and critical thinking abilities.
• A servant leader who maintains a positive attitude and high performance in demanding, time-sensitive initiatives.

• Familiarity with the sales processes and experience with CRM systems in large organizations.

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.