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hackajob is partnering with American Express to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
You Lead the Way. We’ve Got Your Back.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our values and powerful backing promise to provide the world’s best customer experience every day.
About the Role
The Director of Agency Operations is a critical leadership position within OnBrand, American Express’ in-house creative agency. Reporting directly to the VP, Operations & Production, this role drives operational excellence, technology enablement, and workforce velocity to ensure OnBrand operates as a best-in-class creative partner to business units across the enterprise.
This leader partners cross-functionally with Account Management, Strategy, Project Management, Creative, Engineering and Production teams to ensure efficient delivery, optimal capacity planning, and future-ready operations through innovation, data, and emerging technologies — including AI-driven process optimization and digital workflow automation.
Key Responsibilities:
Qualifications:
Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
hackajob is partnering with American Express to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.