Product Delivery Director - Payments -Executive Director

JOB DESCRIPTION

Bring your expertise to shape and enhance the journey of products from inception to our customers' hands. Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery.

As a Product Delivery Director in the Wholesale Payments, Small & Medium Business Product, you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers.

Job responsibilities 

• Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
• Follows the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Coaches and mentors the Product Delivery Team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies.
• Lead and manage a team of user acceptance testers, providing support, performance feedback, and career development guidance while fostering a culture of learning, innovation and excellence.
• Lead the development of comprehensive testing strategies and test cases to ensure full compliance with business requirements, regulatory compliance, and organizational standards.
• Manage testing demand and capacity supporting a large project portfolio, managing cross-project dependencies and competing priorities to maximize operational efficiency.
• Manage end-to-end testing programs applying rigorous project management disciplines to ensure efficient execution and successful outcome delivery
• Apply extensive risk management expertise to evaluate testing outcomes and assess potential risk factors, ensuring protection of both organizational and customer interests.
• Maintain clear testing standards, further best practices and drive standardization efforts across the broader Merchant Services organization.

• Cultivate strategic partnerships with senior stakeholders by clearly communicating testing methodologies and results while proactively presenting solutions to address identified issues.

Required qualifications, capabilities, and skills 

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive experience leading operational management and enterprise-wide changes
• Strong Knowledge of the end to end product across SMB, APR and CCB to ensure thorough validation of the client experience.
• Strong executive-level communication and stakeholder management skills, with ability to translate technical testing concepts into business value propositions.
• Advanced knowledge of the product development lifecycle as well as various testing cycles, approaches and methodologies used to ensure software quality, functionality, and reliability.
• Certified ScrumMaster (CSM) or equivalent Agile certification, demonstrating understanding of Agile methodologies.
• Proven experience with data quality testing and working across multiple systems of record
• Ability to leverage comprehensive customer insights and pain point analysis to help drive strategic decisions and prioritize high-impact feature delivery
• Proficiency in data analytics to inform product decisions and improve user experience and business outcomes.
• Strong collaboration skills to effectively collaborate with product, design, engineering, and control teams to communicate testing progress, issues and mitigation strategies to stakeholders. Excellent organization and time management skills. Ability to coach and mentor team members with a mindset of curiosity, ownership, and accountability.
• Strong knowledge of financial services and technologies that enable businesses to accept, process, and manage customer payments.

Preferred qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science, Information Technology, or a related field
• Proficient in MS Project, Visio, Excel, Figma, JIRA, Tableau and Alteryx
• Experience with functional testing automation tools (Selenium, Java, Cucumber, Python) to drive maturity in automation
• Experience in Payments and point of sale solutions expertise a plus
• Background in risk management and compliance testing, with experience navigating regulatory requirements in financial services
• Experience working with Third Party vendors

  ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.
Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.