User Experience Design - Senior Associate

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Payments Operations, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, you’ll align user needs with business goals and contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers. 

Job responsibilities

• Create and evolve the design language for specific products, while maintaining awareness of the larger ecosystem of product and design standards and adhering to industry best practices
• Support the creation and maintenance of a cohesive design system, ensuring consistency and scalability across all digital products and platforms.
• Utilise advanced visual design skills to craft compelling and aesthetically pleasing interfaces, ensuring that design elements align with brand guidelines and enhance the overall user experience.
• Ensure your proposed designs are specified with the required level of detail (in the form of interaction behavior and accessibility specs) to guide the process of design and development.
• Collate and document best-practice examples and guidance to inform design decisions and help our consumers effectively utilise the design system.
• Collaborate with cross-functional teams to implement and refine design patterns incorporating inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users 
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings

Required qualifications, capabilities, and skills

• Experience or equivalent expertise working in a multidisciplinary team (visual designers, developers, accessibility professionals, content strategists etc.) in a role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile and other digital channels
• Keen eye for detail and micro interactions across all aspects of design, and a focus on the quality of end products.
• Strong research skills that demonstrate an awareness of user and business goals that compel you to imagine, illustrate and help realise compelling functional interfaces.
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

• Prior experience designing applications within complex business domains (financial services, other)
• Ability to understand and articulate how technical constraints and opportunities inform design solutions