Content Design Strategist Vice President, Employee Experience

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Content Design Strategist Vice President in Employee Experience, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.

Job responsibilities

Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
Developing content requirements and content strategy in partnership with product leadership and business leads
Overseeing, executing, and delivering user-centered content solutions that follow firm wide governance and best practices, and fulfill project requirements (business goals, user goals, controls, deadlines and quality)
Writing, creating, updating, and consolidating knowledge and other types of self-service content based on your strategic point of view - and where needed, removing outdated or unnecessary content
Contributing to evolving firm wide content standards, terminologies, content patterns and operations
Partnering with cross-functional product teams to ensure holistic and strategic journey optimization
Directing the structural design of product experience (navigation, labeling, flow)
Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
Advanced technical literacy and deep understanding of content platforms and their impact on user experience
Preferred qualifications, capabilities, and skills

Experience with Content Management Systems and Knowledge Management Systems
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.