Senior Application Support Engineer

Job Title:                     Senior Application Support Engineer(L3)

Location:                     Edinburgh

Department / Team: Asset Management Tribe

About Aberdeen and the department

At Aberdeen we empower our clients to plan, save and invest for their futures. We comprise of three businesses, Interactive Investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients evolving needs and giving them confidence to achieve their goals.

In Investments Technology, our Asset Management Tribe supports the products and processes employed by our asset management business.  The tribe comprises a number of squads who are responsible for developing, maintaining and supporting the critical suite of applications and technologies.

About the Role

Career Level - 3

We are seeking an experienced Senior Application Support Engineer to join our Asset Management Technology team. This role is focused on supporting and enhancing our investment application systems which are critical components of our investment business. This includes support for real time trading as well as our multi slot investment batch applications. Batch and application support operates across APAC, EMEA and AMRS. As an experienced engineer, you’ll work in a team of support engineers, working across a range of technologies, to a global delivery schedule, to ensure the stability, performance, and continuous improvement of our applications and data flows.

Key Responsibilities

• Lead the support and maintenance of our multi-slot batch and applications which serve our global Asset Management business ensuring stability, performance, and availability across global regions.
• Drive incident and problem management, leading recovery efforts across global time zones driving root cause analysis, debugging failures, applying fixes and participation in post-incident reviews.
• Act as a technical escalation point for complex application issues, providing guidance and mentoring to more junior application support engineers.
• Develop, test and maintain application code, contributing to sprint activities as part of our application lifecycle management.
• Work seamlessly with service partners to ensure robust service levels are maintained.
• Collaborate with infrastructure specialists to implement fixes and enhancements and participate in scheduled Disaster Recovery proving events during scheduled maintenance windows.
• Support scheduled release and deployment activities, including validation, rollback planning, and post-deployment monitoring.
• Using support and application expertise, evaluate infrastructure, system and third party changes for service impact to the supported application services.
• Champion best practices in application monitoring and proactive issue detection.
• Produce and maintain technical documentation to support our production services.
• Identify opportunities for automation and continuous improvement, enhancing support efficiency and reducing manual effort.

About the Candidate

The ideal candidate will possess the following:

• A number of years’ experience working in a senior application support and maintenance role leading a team of support engineers.
• Strong proficiency and experience working with SQL for data querying, processing and performance tuning.
• Familiarity with Financial Services, preferably trading and the ability to ensure compliance throughout.
• Experience of data warehousing, ELT/ETL processes, and data modelling.
• Experience using scheduling tools and in supporting applications running on Windows.
• A proactive mindset with a focus on service and customer impact.
• Performs consistently in time-sensitive and complex scenarios.
• Strong analytical and problem-solving skills.
• Experience supporting team members, sharing knowledge, and fostering a collaborative support culture.

• Excellent communication and collaboration abilities.
• Ability to work independently and within cross-functional teams using agile development.

Desirable Skills

• Exposure to DevOps practices and tools (CI/CD, automation).
• Familiarity with Microsoft Azure and Microsoft Fabric.
• Knowledge of Cloud-native development: Azure, Snowflake, ADF (Azure Data Factory) and DBT (Data Build Tool) for modular SQL development.
• Autosys scheduling and Ab Initio for ETL and batch processing as well as Markit EDM.
• MQ (IBM MQ, ACE) for message-based integrations.

Our Benefits

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around, including 40 days annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits including gym discounts, season ticket loans and access to an employee discount site amongst many others. You can read more about our benefits here.

How we create value

Our strategic drivers are the foundations from which we deliver for all our stake holders: High Impact Intelligence, Enduring Relationships, Connections without borders and Future fit. You can find out more about our values here.

Our Inclusive Culture

We are committed to exploring the possibilities of working smarter. This means we’d like to hear from you, whatever way you like to work.

We have a long-term commitment to building inclusive workplaces; we value diversity in our workforce and welcome enquiries from everyone. If you need assistance or a reasonable adjustment due to a disability, please let us know as part of your application and we will assist. You can find out more about our inclusive culture here.