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Service Delivery Manager
Location: Cheltenham/Gloucester - on site 5 days per week
Due to security clearance requirements candidates must be eligible for or currently hold SC or DV. Candidates must be sole UK national/British citizen and resided in the UK for 10 years and over.
At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.
We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.
At DXC, one of our platinum accounts has an opening for a Service Delivery Manager. The successful candidate will work within multiple teams and will be enthusiastic and reliable with a positive attitude. Your role will include managing business processes and aiming to deliver an exceptional customer experience by providing and maintaining excellent services.
Role responsibilities:
Finding innovative ways to develop strategies whilst following the standard procedures
Working in an Agile manner
Reviewing all aspects of incident, problem, and change management
Managing risks and resources
Overseeing and implementing improvements to the ITSM framework and delivery platform
What you will bring to the team:
Excellent organisation and time management skills
An ability to use your own initiative whilst taking responsibility
Eagerness to improve
Good communication skills, being able to impart your own knowledge and listen to others
Agility and an ability to adapt to changing situations
Desirable Skills and Technologies
Bachelor's degree or an equivalent combination of higher education and experience
Experience working with company products and operating systems
Knowledge and/or experience of Agile and Scrum Methodologies
Entry-level certification(s) in work field (eg. ITIL)
Some previous relevant experience (service delivery, customer service, people management).
What we will do for you:
Competitive compensation
Pension scheme
DXC Select – Our comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more)
Perks at Work (discounts on technology, groceries, travel and more)
DXC incentives (recognition tools, employee lunches, regular social events etc)
hackajob is partnering with DXC Technology to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.