Experience Design Senior Associate - Program Management

Join us to shape the future of design talent at JPMorgan Chase through impactful global development programs.

As an Experience Design Senior Associate within the Design Strategy Team, you will promote the creation and delivery of a scalable Design Development Program for entry-level designers in India and the United States. You will collaborate with cross-functional leaders to implement innovative practices that support the growth and success of junior design talent.

Job responsibilities

• Lead and manage large-scale, cross-functional programs to recruit, engage, and develop junior-level designers
• Provide subject matter expertise to teams across HR, Recruitment, Design, Product, Technology, and Data & Analytics
• Communicate and facilitate meetings to ensure progress, clarify next steps, and resolve barriers
• Develop and facilitate onboarding and development workshops for junior designers
• Create compelling presentation materials and resources for internal and external audiences
• Oversee vendor onboarding and manage program and vendor budgets in compliance with firmwide policies
• Define, track, and report on program impact using qualitative and quantitative measures

Required qualifications, capabilities, and skills

• Bachelor’s degree (BFA or BA) in a relevant discipline
• Minimum of two years’ experience in user experience, design thinking, design research, or program management
• Skilled in methodologies and tools from Behavioral Design, Interaction Design, Graphic Design, Service Design, Data Visualization, Strategy, Psychology, Ethnography, Human-Centered Design, or Systems Thinking
• Proficient with Adobe Creative Suite, Figma, PowerPoint, and related design software
• Excellent written and verbal communication skills
• Demonstrates initiative, works independently, and collaborates effectively within teams
• Able to assess tradeoffs, resolve problems efficiently, and escalate issues as needed

Preferred qualifications, capabilities, and skills

• Proven ability to rapidly learn and adapt when working with internal domain experts
• Familiarity with agile and lean development processes
• Portfolio showcasing a range of successful design projects
• Experience working in a global or multicultural environment

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.