Engineer 4 - Machine Learning

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Responsible for identifying complex problems and developing and deploying novel prototypes and algorithms to solve them. Improves accuracy and functionality of algorithms and understands the overall implications of the entire machine learning frameworks. Translates application requirements into problem statements. Analyzes and evaluates solutions both internally generated as well as third party supplied. Develops novel ways to solve problems and discover new products. Provide guidance and leadership to more junior researchers. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Summary

Job Description

COMCAST India 

Summary: 

Comcast’s Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience.  From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms.  The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. 

Website - http://comcastjobs.in  

Software Engineering 4– AI & AI Ops 

• Full-time 

• Business Segment: GST 

Job Description  

• Developed and designed platform leveraging AWS and Google Cloud services 

• 5- 8 year’s experience in coding and developing in Golang, Python, R or another comparable language  

• 5 + years of experience developing code and perform pair programming reviewing using source code such as Github and Github actions 

• Hands-on- experience developing AI solutions, including working with LLMs, prompt engineering, and/or agent frameworks in collaboration with our ML/AI engineers 

• Knowledge of Rest of APIs and experience with low-code/no-code automation platforms  

• Creating and maintaining technical documentation, including design specifications, configuration, and deployment and troubleshooting guides. 

• Experience maintaining architecture diagrams such as sequence diagrams; and software specification diagrams 

• Leading and bringing new design concepts to the portfolio and being and influencer in development strategies and techniques  

• Providing technical solutions and support to other IT teams and stakeholders on automation solutions and processes. 

• Troubleshooting and resolving issues related to IT operations automation solutions. 

• Staying up to date with latest software technologies in the market new technologies and designing your own engineering features that complement the platform. 

Role Responsibilities 

• Lead the strategic development and implementation of the AI Ops platform and software development solutions.  

• Evaluating, identifying and developing software solutions in public and private cloud 

• Expert level experience leveraging AWS to build software and automated testing frameworks 

• Documenting and recording every aspect of an application or software 

• Training and overseeing the activities of the members of the development team 

• Planning, tracking and scheduling software deliverables in partnership with the program team. 

• Locating and directing solutions for critical challenges involving software and hardware interface 

• Develop continuous improvement techniques to identify problems within software systems and resolving the issues 

• Developing good working relationships with other employees, such as Managers, Product Owners, Programmers, Engineers and QA. 

• Extensive knowledge of the software development process and corresponding technologies 

• Excellent understanding of design patterns and architectural styles 

• Proficient knowledge of the operation and development designs of agile software 

• Strong soft skills, including attention to detail, problem-solving and communication skills 

• Ability to develop software in Golang, Python, or Java 

• Good understanding of enterprise service bus (ESB) platforms, graph databases, and extensive experience in AWS (MongoDB, Step Functions, SQS, Bedrock) 

• Continuously search for improvements in processes, enhancing software delivery and operational processes. 

• Migrated and decommissioned software into a core software implementation strategy 

• Experience with apis and GraphQL endpoints. 

Qualifications  

• Bachelor's or master's degree in computer science, Information Technology, or a related field. 

• Experience with machine learning and artificial intelligence 

• Demonstrated success in leading the design and implementation of ITSM automation solutions, including AIOps and Event Management platforms. 

• AWS Certified 

• Proven ability to provide technical leadership, guidance, and mentorship to development teams. 

• Experience defining and managing automation projects with a focus on strategic goals. 

• Excellent collaboration skills with a track record of working effectively with cross-functional teams, IT leaders, and stakeholders. 

• Strong verbal and written communication skills to convey technical concepts to both technical and non-technical audiences. 

• Ability to troubleshoot and resolve complex technical issues. 

• Proven ability to create and maintain comprehensive technical documentation, including design specifications, configuration, and deployment guides. 

• Willingness to explore and incorporate new technologies into existing solutions. 

• Experience in constantly seeking improvements in processes to enhance software delivery and operational efficiency. 

• Track record of growing and managing diverse technical teams. 

• Demonstrated commitment to mentoring individuals to embrace diversity and contribute to building an inclusive and flexible workplace. 

• Committed to quality in every assignment, large or small. 

• Transparency, selflessness, and authenticity. 

Compliance  

Disclaimer The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EEO/AA/Drug Free Workplace. Comcast is an equal opportunity employer. 

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years