Senior Data & Insights Analyst

Team – Direct Sales Analytics 

Working Pattern - Hybrid – 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week. 

Top 3 skills needed for this role:

• Strong knowledge of SQL and Power BI.
• Familiarity with insight production.
• Ability to identify performance issues quickly and recommend solutions.

What this role is all about: 

We’re looking for an analytics professional to join our Sales Analytics team at Vitality, supporting the Direct Contact Centre within the Direct-to-Consumer space. Over recent years, we’ve modernised our reporting by moving to Power BI and enabling self-service dashboards. Our focus is now on delivering deeper insights and developing advanced analytical models to optimise contact centre performance and drive data-informed decisions.

Key Actions

• Accountable for the day-to-day performance analytics of the department across all campaigns.  
• Driving the real-time performance of the Contact Centre operation through the provision of meaningful insight, opportunity analysis and commentary.
• An active participant within the Direct cross-functional management structure, supporting key stakeholder to make effective decisions that optimise return on effort.
• Able to recognise potential under performance quickly so that the necessary steps and changes can be taken real time to recover the performance with minimal impact. 
• Owner of and responsible for the development of senior stakeholder operational reporting dashboards with support from analysts.
• Providing information to effectively manage resource to ensure any all FTE are fully utilised and productive. 
• Key stakeholder in the design and management of contact strategies to optimise conversion. 
• Close enough to the operation to act as a bridge between the operational management teams and the wider BI/MI communities as required.
• Highly responsive when identifying performance problems or improvement opportunities, working with urgency and diligence to find robust solutions.

What do you need to thrive?

• Intermediate SQL and Advanced Excel and Power BI
• Interest of knowledge of working with python (ideally but not essential)
• 3+ years’ experience working in an analytics role , have experience in insight production.
• Experience of using large and varied data sets to yield credible, effective insights 
• A good understanding and knowledge on the insurance industry as well as an understanding of contact centres. (ideally but not essential)
• Professional maturity, able to operate effectively with senior stakeholders.
• Ability to multi-task, prioritise activities, and meet deadlines/targets.