IT Support (Client Services)

Location: Rome, Italy.

In this position, you’ll be based in the Rome office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare has an exciting opportunity for a passionate, driven and enthusiastic IT Support (Client Services), to join our team. Computershare are going through a time of growth and transformation, and this is your opportunity to jump in and get involved.

So, what makes this role, different to the other roles on the market right now?

•    Ongoing support from experienced colleagues to help you be successful in the role.
•    We’re a global organisation; you’ll be exposed to the wider business and opportunities to work in a global capacity.
•    We’re passionate about developing our staff. You will be able to continue to grow and develop within your role.

Interested? Read on to hear more!

A role you will love

In your role of Client Support Officer, you will collaborate with local Client Services teams to ensure efficient, reliable, and timely service delivery, particularly for managing Shareholder's General Meetings of our customers.

You will be provided with ongoing support and training monthly, to ensure you can do your role to the highest standard.

Some of your key responsibilities will include:

•    Hardware management (requesting repair of faulty material, supply of new material, disposal of obsolete/faulty material, purchase of accessories and consumables).
•    Analysis and simulation of the various scenarios of the meeting season and planning of the needed hardware.
•    On-site inspections of the meeting locations for technical and operational assessments, relations with the fitters and technicians of the Client and/or the owner of the assembly location.
•    Drafting of the technical project of the meeting containing the hardware used, the planned LAN scheme and the activity timing.
•    Technical and system support before, during and after the meetings.

What will you bring to the role

Within this role, you will be responsible for helping support the client service managers and their teams in the operations area. We are looking for someone who has strong communication skills, can work in a team (with colleagues, suppliers, and customers) whilst also being a strong problem-solvers, work under pressure, and willingness to learn.

Other key skills required for the role include:

•    Knowledge of characterizing components of AGM/EGM (e.g. shareholder registration, voting methods, etc.)
•    Small to medium-sized LAN management
•    Windows operating system
•    SQL Server database management system
•    Office suite (Word, Excel, Access, SQL, PowerPoint)
•    Excellent knowledge of English: B2 level or higher.

Please note, you will need to hold a driving license and your own car for this role, along with being available for short trips.

Rewards designed for you

Global opportunities. Everyone here has the opportunity to grow through on-the-job training, access to comprehensive learning resources and career development support.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards to restaurant vouchers.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.