Manager - Scheduling

Who We Are

Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.

About the Role

The Scheduling & Operations Lead is responsible for overseeing the day-to-day scheduling functions for customer installations, managing Scheduling workflows, ensuring documentation accuracy, and driving operational excellence across the Deployment & Scheduling team. This role requires strong leadership presence, high accountability, and the ability to proactively identify issues before they impact customers or downstream teams.

The ideal candidate is highly organized, detail-oriented, collaborative, and excels in systems such as JIRA, Confluence, HubSpot, and Google Workspace. This leader supports both domestic and international teams and ensures scheduling accuracy, timely ticket management, consistent documentation, and cross-team communication.

Key Responsibilities

Scheduling & Operational Management

• Oversee daily scheduling operations for      customer installations using JIRA-based scheduling boards.
• Ensure accurate, timely schedule updates and communication to      Deployment, Support (NOC), and vendor partners.
• Monitor incoming installation requests and allocate resources      efficiently across shifts and international teams.
• Maintain schedule integrity by enforcing process standards and      preventing last-minute schedule gaps or conflicts.

JIRA Ticket Management

• Own all JIRA queue workflows for      Scheduling
• Ensure tickets are properly triaged, updated same-day, and moved      through the workflow accurately.
• Identify patterns in ticket backlog and implement corrective      actions to prevent recurrence.
• Drive automation opportunities and help optimize scripting,      workflow automation, and SLA tracking.

Process Documentation & Knowledge Management

• Create and maintain high quality      Confluence documentation for all core processes.
• Ensure all processes are current, clearly written, and reflect      current operational practices.
• Standardize documentation across Scheduling.
• Lead internal training sessions to ensure operational alignment      across teams.

Team Leadership & Collaboration

• Serve as the leadership point of contact      for Scheduling workflows.
• Facilitate weekly team meetings, including agendas, follow up      items, risk identification, and status updates.
• Drive team morale, professional communication, and accountability      through consistent leadership presence.
• Partner closely with Deployment, NOC, Implementation, and      Engineering teams to ensure smooth cross-functional operations.

Quality, Metrics & Continuous Improvement

• Maintain and report weekly operational      metrics (scheduling accuracy, backlog health, SLA performance, ticket      cycle times).
• Conduct quality audits on orders, schedules, and tickets to      identify improvement opportunities.
• Recommend process improvements and collaborate with leadership on      long-term scaling strategies.
• Ensure no tickets, orders, or key workflows remain stagnant or      unaddressed. 

Required Qualifications

• 3+ years of experience in scheduling,      operations coordination, or order management.
• Strong experience with JIRA, Confluence, Google Workspace, and      ticketing systems (HubSpot, SalesForce, or similar).
• Demonstrated experience leading a team or acting as a senior      escalation point.
• Excellent written and verbal communication skills, with the ability      to influence cross-functional teams.
• Ability to manage competing priorities in a high-demand      environment.
• Strong organizational and analytical skills with attention to      detail.

Preferred Qualifications

• Experience in multi-site deployments,      field service scheduling, or technology/service-based rollouts.
• Familiarity with network deployment frameworks (Installations,      configurations, validations).
• Experience supporting global teams, including offshore or      after-hours shifts.
• Proven ability to create structured processes and documentation in      Confluence.

Key Competencies

• Ownership & Accountability: Takes      initiative, moves tasks independently, escalates early.
• Operational Awareness: Anticipates risks, identifies blockers,      adjusts schedules proactively.
• Leadership Presence: Drives engagement, provides direction, and      supports team morale
• Communication Excellence: Clear, professional, proactive updates to      leadership and stakeholders.
• Technical Proficiency: Strong comfort with digital tools (JIRA,      Confluence, automation).
• Quality-Driven: Ensures accuracy, documentation precision, and      process consistency.

Success MetricsThis role will be evaluated on:

• Scheduling accuracy & reduction of      installation disruptions
• JIRA backlog health and ticket-cycle-time improvements
• Documentation quality, quantity, and consistency in Confluence
• Team alignment, morale, and meeting participation
• Cross-team communication effectiveness
• Operational reliability and reduction in escalations      

Perks of Acumera

Group medical insurance.

Paid company holidays.

Casual dress code

Cab facilities for employees working in shifts.

Fully stocked snacks at office.

Vibrant and Inclusive Workplace Atmosphere.

Flexible work environment and an opportunity to grow as we grow.