Product Manager - Cash and Check Product Group

JOB DESCRIPTION

Be a part of a flex team that provides support across product areas, assisting in building a healthy backlog and refining epics where there is a gap in resources or need. Work closely with product managers supporting scrum teams to ensure efficient and effective product development.

As a product member on the Cash and Check Discovery & Flex team at JPMorgan Chase, you will play a crucial role in understanding and supporting the execution of our scalable discovery framework. You will lead efforts to foster strategic collaboration, drive program & initiative definition and execution, and enhance discovery efficiency and effectiveness. Your focus will be on promoting customer-centric discovery efforts, and ensuring seamless transition and integration of discovery outcomes to the execution team. Additionally, you will be part of a flex team that provides support across product areas, assisting in building a healthy backlog and refining epics where there is a gap in resources or need.
 
Job Responsibilities

• Understand and support the execution of a discovery framework to ensure consistency and efficiency across the organization
• Collaborate effectively with cross-functional teams, stakeholders, and business users, including the QUAD, to align discovery efforts with organizational goals
• Work closely with product owners & QUAD to define and decompose programs & initiatives into actionable features, ensuring alignment with business value
• Ensure that discovery efforts are both effective and efficient, leveraging AI and automated tools to enhance the discovery process
• Ensure smooth transition of discovery outputs to the delivery team, ensuring seamless integration and execution
• Ensure that customer needs and experiences are central to all discovery efforts, driving strategic initiatives that enhance customer satisfaction
• Engage with key stakeholders, including the QUAD, to communicate the value and impact of discovery efforts, driving buy-in and support for strategic initiatives
• Monitor and evaluate the effectiveness of the discovery framework, making adjustments to improve outcomes and drive success
• Maintain a discovery roadmap and ensure transparency on the status of the discovery phase to key stakeholders
   

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle & various functions supporting the life cycle including Design, Data & Analytics, Technology
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Proven experience in supporting the execution of discovery frameworks and working collaboratively with cross-functional teams
• Excellent problem-solving skills and the ability to think critically
• Strong communication and stakeholder engagement skills to drive buy-in and support for strategic initiatives
• Demonstrated prior experience working in a highly matrixed, complex organization
   

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.