Lead Technical Program Manager

JOB DESCRIPTION

Short Description
Leverage your deep technical expertise and program management skills to guide transformative API initiatives, driving growth and innovation in a dynamic environment.

As a Lead Technical Program Manager within the Consumer & Community Banking Core Platform Engineering - API Marketplace and API Gateway domain, you will be at the forefront of delivering next-generation API solutions that enable seamless connectivity, accelerate digital transformation, and enhance operational excellence across the firm. This role is pivotal in ensuring the successful execution of complex, high-impact API programs and projects that directly support the firm’s strategic vision and competitive edge. Your advanced knowledge of API architecture, integration patterns, and emerging technologies will be essential for developing efficient program plans and effectively managing dependencies and deliverables. Your strong analytical reasoning and adaptability will enable you to navigate ambiguity and change, ensuring that API initiatives are aligned with business goals and deliver measurable value. With strong communication and stakeholder management abilities, you will foster productive relationships and influence decision-making to achieve transformational outcomes.

Job Responsibilities

• Lead the delivery of transformational API Marketplace and API Gateway initiatives, developing and executing comprehensive project plans that incorporate advanced technical requirements, resource allocation, and timelines to ensure on-time delivery of innovative API solutions.
• Identify and mitigate risks associated with API adoption, integration, and security, proactively addressing potential roadblocks and implementing contingency plans to maintain program momentum and integrity.
• Collaborate with cross-functional teams—including engineering, product, security, and business stakeholders—to define program scope, objectives, and deliverables, ensuring alignment with the firm’s strategic goals and API strategy.
• Utilize advanced analytical reasoning and data-driven insights to assess program performance, identify areas for improvement, and implement optimizations that enhance efficiency, effectiveness, and API platform quality.
• Champion the adoption of agile methodologies, API best practices, and technical solutions, fostering a culture of continuous learning, experimentation, and innovation within the team.
• Drive change management and stakeholder engagement for transformational API programs, ensuring successful integration and adoption of API Marketplace and Gateway technologies across the organization.

Required Qualifications, Capabilities, and Skills

• Formal training or certification in technical program management concepts and 5+ years of applied experience leading complex technology projects and programs in a large organization, with a focus on API platforms, integration, or digital transformation.
• Experience in technical program management, with a strong background in API architecture, API Gateway technologies (e.g., Apigee, Envoy, Kong, AWS API Gateway), and API Marketplace solutions.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and executive leadership.
• Technical fluency in API design (REST, GraphQL, gRPC), cloud platforms, and integration patterns, including experience with vendor products and managing vendor relations to enable scalable, secure, and on-demand access to API services.
• Proven track record of effectively managing resources and high-performing teams in a fast-paced, agile environment, with demonstrated success in delivering transformational API programs.
• Demonstrated proficiency in applying analytical reasoning, problem-solving techniques, and data-driven decision-making to break down complex business, technical, or operational objectives into actionable tasks and deliverables.
• Experience with regulatory, ethical, and risk management considerations in deploying API solutions within financial services or highly regulated industries.

Preferred Qualifications, Capabilities, and Skills

• Experience leading large-scale API transformation programs in financial services or other highly regulated industries.
• Knowledge of API security standards (OAuth2, OpenID Connect, JWT), API lifecycle management, and responsible API practices.
• Familiarity with cloud-native API platforms (e.g., AWS, Azure, GCP), API management tools, and DevOps/MLOps frameworks.
• Familiarity with data privacy, security, and compliance requirements in global banking environments.
• Certifications in Agile, Scrum, or relevant API/technology domains (e.g., AWS Certified Solutions Architect, Apigee Certified Professional, PMI-ACP).
• Incessant curiosity and drive to learn about new API technologies and integration patterns, with a passion for continuous personal and professional growth.
• Comfortable operating in a team tasked with achieving ambitious, transformational goals that push the boundaries of what’s possible in API connectivity and digital ecosystems.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.