NOC Technician (Network Operations Center Tier 2)

Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. 

About the Role

We’re looking for an experienced and motivated Network Operations Center (NOC) Technician to join our Customer Support team. In this role, you’ll help maintain the integrity, reliability, and security of mission-critical customer networks that power thousands of locations nationwide.

As a Tier 2 NOC Technician, you’ll serve as a key escalation point—providing advanced troubleshooting, proactive monitoring, and technical support to ensure customer uptime and satisfaction. You’ll collaborate with broadband providers, internal teams, and customers directly to resolve complex network issues efficiently and effectively.

If you’re a fast learner with a solid foundation in networking, a passion for problem-solving, and a customer-first mindset, we’d love to have you on our team. 

What You’ll Do:

As an integral part of our Network Operations Center, you will:

• Monitor customer networks to provide proactive and reactive technical support
• Diagnose and resolve a broad range of customer network and connectivity issues
• Clearly communicate complex technical information to both technical and non-technical stakeholders via phone, email, and ticketing systems
• Document all troubleshooting steps and communications thoroughly and accurately
• Collaborate and escalate cases to Tier 3 Technicians or Engineering as appropriate
• Work in a fast-paced environment, multitasking effectively while maintaining attention to detail

What You’ll Bring 

Required Qualifications:

• Hands-on experience troubleshooting IP networks, WAN/LAN technologies, or ISP systems
• Strong understanding of telecommunications technology, products, and services
• Experience with Microsoft Office for Mac and Google Workspace (G Suite)
• Excellent written and verbal communication skills with a customer-first approach
• Proven ability to work independently with strong organization and prioritization skills
• Network administration experience (firewalls, routers, VPNs, etc.)
• Flexibility to work varying shifts or extended hours as needed
• Must be able to work on-site at least 3 days per week

Preferred Qualifications:

• Experience working in a Managed Service Provider (MSP) or NOC environment
• Fortinet and/or Linux networking experience
• Relevant industry certifications (e.g., Network+, CCNA, CCNP, Linux+, Fortinet NSE)

Education or Experience

• Associate degree or vocational equivalent in a technical field, or
• Four (4) years of relevant experience in networking, telecommunications, or IT support
• Equivalent combinations of education, military service, and experience will be considered

Perks of Scale Computing

• Health benefits start on first of the month following date of hire
• 401(k), FSA, HSA
• Casual dress code
• Fully stocked kitchen
• Vibrant and Inclusive Workplace Atmosphere
• Paid company holidays
• Discretionary time off policy
• Central Austin location with free parking
• Flexible work environment and an opportunity to grow as we grow.

Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.