Quantitative Analytics Associate Senior - Collections and Recovery

Are you passionate about leveraging data to influence direction, mitigate risk and optimize financial outcome? You have found the right team!

As a Quantitative Analytics Associate Senior, in the Collections and Recovery team, you will play a key role supporting data-driven decisions with direct impact to the financial bottom line collaborating with partners and stakeholders to drive operational excellence.  You will leverage data governance, predictive analytics, strategy development, data science and machine learning disciplines to understand and predict customer and industry behavior, set quantifiable goals, identify opportunities and implement strategies through experimentation to enhance collections and recovery performance and effectively manage operational expenses for the organization.

Job Responsibilities

• Demonstrate robust data programming and analytical skills to efficiently collect, organize, analyze, and disseminate significant amounts of information with a high degree of attention to detail and accuracy.
• Monitor internal and external trends (customer/industry) and understand business drivers, underlying data and core operational processes to support strategic direction with independent and thoughtful insights.
• Leverage innovation, AI technology and design thinking to continually improve operational efficiency and resilience.
• Address issues with forward-looking solutions and collaborate across functions (Ops, Risk, Finance, Legal, Compliance, and Technology) to support design, testing and implementation of strategies to optimize return on investment and mitigate risks, amidst continuous change in an agile and demanding work environment.
• Interpret and present data clearly using narratives, visualizations, and context to convey insights and drive action.
• Become a subject matter expert and trusted partner to influence business direction and support operational success.

Required Qualifications, Capabilities, and Skills

• Possess intermediate to advanced knowledge in statistics, finance, analytics, predictive modeling and machine learning techniques.
• Bachelor’s degree in Statistics, Economics, Econometrics, Operations Research, Mathematics, Finance or equivalent quantitative field with 4+ years of applied analytical experience, and/or Master’s/MBA degree with 2+ years of applied analytical experience in complex and large data environments.
• Proven experience with programming languages (SQL, SAS, R, Python, Alteryx), relational databases (Oracle/Teradata), and visualization tools (Tableau) to effectively collect, analyze, uncover and communicate meaningful patterns and insights.
• Utilize logical reasoning and data analysis to solve problems and simplify complex techniques into actionable information using a variety of visual elements to inform and facilitate decision-making.
• Focus on results, continuous learning and process improvements to accelerate business objectives.
• Coordinate efforts and leverage diverse perspectives working effectively across functions to achieve common goals.
• Develop knowledge of products and services and understand roles within the business to support maximizing results.
• Proactive management of performance and work delivery expectations, set high-standards for self, act with sense of urgency and follow structured approach to manage multiple priorities and deliverables with high quality and error-free.
• Build and maintain positive relationships with clients and stakeholders, addressing their needs and interests effectively.
• Be an effective and clear communicator of risk-related issues, strategies and results with a variety of business partners.
• Willing to learn from experience, view challenges as opportunities, motivated by business and technical challenges and demonstrate openness to feedback for continuous improvement and be a positive culture carrier, curious and creative; collaborative, team-oriented, and client-focused. 

Preferred Qualifications, Capabilities, and Skills

• PhD degree in a quantitative field with 1-2 years analytical experience.
• Previous applied risk and/or analytical experience in a financial services related industry.
• Applied Collections and Recovery knowledge/experience in Auto, Card, Retail and/or Business Banking product. 

Schedule: Monday through Friday, 8:00 am to 5:00 pm.

For Wilmington (Wilmington, Delaware), this is a hybrid position, requiring the incumbent to commute/work on-site 3 days a week and work from home 2 days a week with expected full in-office presence in Q1/Q2 2026. For Easton (Columbus, OH), this is a full in-office presence

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorganChase will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans