Analyst- Quality Assurance and Controls Oversight

Join our dynamic Controls & Oversight team as a Quality Review and Controls Analyst, where your expertise will be crucial in understanding Access Management Group process flows and ensuring compliance. Leverage your presentation and communication skills to interact with production leaders and leadership teams. If you have a keen eye for detail and a proactive approach, you may be the perfect fit for our team.

Job Summary: As a Business Analyst in our Controls & Oversight team, you will be responsible for understanding Access Management Group process flows, Standard Operation Procedures, and controls. You will quickly grasp new process changes to perform effective quality reviews and control assessments. Your role involves evaluating and monitoring controls, identifying gaps, and recommending improvements.

Job Responsibilities:

• Evaluate and monitor controls to identify gaps and potential risks.
• Conduct quality reviews to ensure process compliance.
• Recommend necessary improvements for process enhancement.
• Present quality review and control test results in business reviews.
• Handle dispute management calls with stakeholders.
• Maintain SOPs, job aids, and process maps.
• Assist in developing and maintaining documentation.
• Own and complete assigned tasks within specified timelines.
• Collaborate with CFS and AMG teams for quality improvement.
• Stay updated on industry best practices and regulatory changes.
• Foster a culture of continuous focus on productivity and quality.

Required Qualifications, Capabilities, and Skills:

• Demonstrate excellent communication and interpersonal skills.
• Possess a strong eye for detail and work efficiently within timelines.
• Be self-motivated, proactive, and results-oriented.
• Analyze complex datasets and identify trends and patterns.
• Engage with business leaders to meet priorities and objectives.
• Take ownership of assignments with minimal direction.
• Hold a Bachelor’s Degree or higher.

Preferred Qualifications, Capabilities, and Skills:

• Provide effective feedback on quality trends and process performance.
• Understand quality assurance, control testing, and issue management.
• Know Identity and Access Management (IAM) and access submission tools.
• Experience in risk management, controls testing, or quality roles.
• Demonstrate strong project management and analytical skills.
• Utilize MS Access, Excel, PowerPoint, and Word effectively.
• Hold professional certification in risk management.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.