Implementation Controller

In a nutshell

In Sainsbury’s Tech we build the technology which powers the UK’s number 1 multi-channel, multi-

brand retailer.

The Implementation Controller will plan and lead deployments and Installations to time and agreed

cost across new store openings, store investments and new Technology projects across the JS/Argos

estate, including Stores and Depots.

The Implementation Controller will provide the service experience for our store colleagues, key

stakeholders and customers through-out each deployment, Installation or new site opening that they

are responsible for.

What I need to do

• Manage all store and project works as allocated by the Installation Services Manager to enable

the delivery of an improved colleague and customer service offer on time and to agreed quality

and budget

• Work with key stakeholders and third-party suppliers to ensure that any enhancement activities

impacting the store infrastructure are managed to minimise disruption to store operations in

agreement with the PM

• Liaise with Installation Services Process Design team to produce signed off project deployment

documentation where required

• Create and distribute Activity Timelines for each store to all internal and external parties and

arrange and lead a TECH PIR upon completion, reporting the output to the Installation Services

Manager.

• Communicate scope, timelines and requirements clearly and accurately to all relevant parties to

ensure successful delivery of each store / project.

• Liaise with key 3rd party stakeholders to request appropriate engineering resource to each store

to ensure all activities are delivered on time and to agreed quality and cost

• Produce hardware picking and staging requirements for store activities to agreed timescales and

ensure these are met without issue

• Raise requests for third party suppliers as required for each store activity and programme to

agreed timescales and budget

• Thoroughly review all third-party quotations for accuracy and pricing and request Purchase

Orders are raised along with CPAR of funds requests via the Installation Services Finance Team

• Manage, monitor and own all costs related to deployment and investment activities and keep

documentation updated which records forecast and actuals

• Act as a central point of contact for all related activities, recording issues in an accurate and

timely manner via appropriate documentation, providing support and advising on resolutions

through consultation with relevant teams as required

• Regularly assess risks and issues, providing support, implementing resolution or mitigating

actions, escalating where necessary to minimise factors that could delay the store launch or

programme delivery

• Ensure sign off is obtained from all internal and third parties for completed activities and ensure

appropriate charges are being levied by third party suppliers

• Focus on populating and maintaining all team records and process documentation along with

trackers and central libraries

• Contribute to Property PIR’s and ensure any learnings are incorporated into future activities

• Provide out of Hours on call support on a rotational basis to cover 365 days per year

• Make on site visits at agreed times with the Installation Services Manager and attend on site

meetings as advised and agreed by your line manager at various locations so UK travel is

required.

How I will succeed

• Visible role model who lives and breathes our core values every day

• Receives great feedback from colleagues, stakeholders and third-party suppliers

• Successful completion of allocated works delivered to high quality, on time and within budget

and without impact to store or depot trading

• All installations handed over to Retail and or Logistics are delivered to a high standard and are fit

for purpose and on time

Essential skills

• Able to showcase vast experience gained by managing multiple, concurrent activities/projects is

essential, preferably gained within a fast-paced multi-channel store or retail environment

• Experience of operating successfully within a team environment, dealing with stakeholders and

third parties and achieving core goals is essential

• Initiative to prioritise workload and manage tasks through to completion to deliver the best end

goals for all key stakeholders

• Complete all technical activities as required to support the TECH element of new store opening.

• Comfortable interacting with all levels of key stakeholders in an articulate manner up to director

level

• Able to evidence excellent analytical and problem-solving abilities

• Demonstrable self-drive and self-discipline in all areas

• Strong knowledge of all MS Office applications (particularly Excel)

• Previous experience of working in a retail environment is desirable.

• Proven experience of a similar role being delivered

Additional Experience

· Recognises the importance of the customer through gaining feedback and using it as a basis

for decision making. Shares key findings with colleagues and great stories of exceptional

customer service

· Immersion in continuous improvement activities that benefit the team and company

· Takes responsibility, owns the issue and resolves it through identifying and working with the

relevant individuals on own merit

· Proactively able to manage stakeholders with updates including resolution activities before

being asked for them

· Excellent technical ability and understanding of store infrastructure and set up along with

store systems

· Excellent communication and organisational skills

Resources available to me

• Line manager and peers across the Installation Services team

• Tech colleagues assigned to deployments and Installations

• Business colleagues assigned to deployments and Installations

• Third-party colleagues including staging centre

• Access to relevant software applications

• Learning and development resources on internal intranet

What decisions I can make

• Decisions as necessary to ensure successful launch / opening of each store, programme,

investment and project to include capital spending (variable depending on project value) as

agreed with your line manager

• Sign-off of scope and plans for each enhancement project

• Able to rework resources to deliver the most benefit to key stakeholders and programmes.

We are committed to making Tech a place where people love to work where diverse and engaged team make a purpose contribution. Sainsbury’s is committed to being the most inclusive retailer, and flexible working including job sharing is welcomed wherever possible. In Tech we welcome such conversations and are proud to champion a diverse and inclusive culture.