Account Support Analyst

Job Description: Account Support

Location: Gloucestershire or Cheltenham

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.

At DXC, one of our platinum accounts has a position for an Account Support Analyst. This role requires the candidate to be responsible for transforming data into insights that drive business value. You will work closely with internal engineering teams and external stakeholders to ensure smooth account operations and issue resolution.

Role Responsibilities:

• Act as a primary point of contact for client account support, ensuring timely and effective communication.
• Manage and track client requests, issues, and updates using Jira and other agile project management tools commonly used in technology companies.
• Collaborate with cross-functional delivery teams including developers, product managers, and QA engineers to ensure client expectations are met and exceeded.
• Support account managers in preparing reports, presentations, and documentation for client meetings.
• Monitor account performance metrics and assist in identifying areas for improvement.
• Maintain accurate records of client interactions and support activities.
• Assist in coordinating internal resources to resolve client issues efficiently.
• Contribute to continuous improvement initiatives within the account support function.

What You Will Bring to the Team:

• Strong communication skills (written and verbal) and a proactive approach to stakeholder engagement.
• Ability to build and maintain positive relationships with clients and internal teams.
• A collaborative mindset and enthusiasm for working in a team-oriented environment.
• Good organisational skills and the ability to manage multiple tasks and priorities.
• A detail-oriented approach to documentation and issue tracking.
• Confidence in using Jira or similar agile tools to manage workflows, support requests, and sprint planning.
• A willingness to learn and grow within a dynamic and fast-paced environment.

Desirable Skills and Technologies:

• Bachelor’s degree in Business, Communications, IT, or a related field.
• Experience using Jira for issue tracking and project coordination.
• Familiarity with account management or client support processes in technology-driven environments.
• Strong interpersonal and problem-solving skills.
• Ability to interpret and communicate technical information to non-technical stakeholders.
• Experience with documentation and scenario analysis is a plus.

What We Will Do for You:

• Competitive compensation
• Pension scheme

• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events, etc)