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hackajob is partnering with OneAdvanced to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
OneAdvanced uses ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, ITSM and ITOM.
We are hiring a ServiceNow Developer to join our ServiceNow Centre of Excellence, working alongside an existing developer to accelerate platform maturity.
You’ll play a key role in taking the ServiceNow platform forward, with responsibility across ongoing development, including:
Delivering intermediate to advanced ServiceNow development across ITSM, CSM and ITOM
Enhancing a platform transitioning from MVP to a scalable, enterprise-grade solution
Designing and deploying complex workflows, automation and catalogue items
Developing and maintaining platform components such as Business Rules, ACLs, UI Actions, UI Policies, and scripting
Supporting Customer Service and cross-functional teams across commercial, finance and services
Working with integration teams to support data flows from systems including Salesforce, CRM and ERP platforms
Managing deployments, releases, CAB activity and early-life support within a weekly delivery cycle
Creating and maintaining technical documentation and configuration standards
Monitoring platform performance and clearly communicating progress, risks and priorities
Contributing to continuous improvement and ServiceNow best practice within the Centre of Excellence
Essential experience:
Proven ServiceNow development experience at mid-senior level
Strong hands-on experience with ServiceNow DevOps activities in a live, customer-facing environment
Experience working in agile delivery environments
Experience supporting ServiceNow integrated with multiple enterprise systems (e.g. Salesforce/CRM, NetSuite, ERP)
Strong understanding of ITSM processes and ServiceNow platform architecture
Ability to work independently while collaborating effectively with technical and non-technical stakeholders
Strong problem-solving skills and attention to detail
Excellent communication skills, with the ability to explain complex technical concepts clearly
Certifications:
ServiceNow Administrator certification (required)
ServiceNow Implementation Specialist – ITSM or CSM (required)
Nice to have:
Experience with Performance Analytics
Reporting and dashboard development
Exposure to ITOM and CMDB optimisation in low-maturity environments
Wellbeing that means something
Financial benefits that have your back
Grow your career with us
Making a Difference
Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.
OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.
We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.
Join us and become part of a team that’s powering the world of work and making a real difference.
hackajob is partnering with OneAdvanced to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.