JOB DESCRIPTIONJoin our Global Banking team and help shape the future of risk management and compliance. You’ll collaborate with talented colleagues, leverage innovative frameworks, and make a meaningful impact by supporting our operational risk and compliance standards.
As a Program Control Manager in the Global Banking Sub-Line of Business (Sub-LoB) within the Commercial and Investment Bank (CIB), you will oversee the governance and administration of the Compliance and Operational Risk Evaluation (CORE) program, including Risk Events and Legal Entities. You will build strong relationships with Control Managers and Business Operations Executives and ensure alignment with the firm’s operational risk tolerance and compliance standards.
Job Responsibilities
- Create a proactive risk and control culture using proven evaluation strategies and change management protocols
- Review and analyze program-related data to support business programs and strategies
- Engage with colleagues across business, operations, legal, compliance, risk, audit, and technology functions
- Lead and manage project lifecycle activities, including due diligence, planning, tracking, coordinating, and reporting for control functions
- Oversee strategic execution projects, ensuring organizational alignment with project goals and objectives
- Develop and maintain scorecard reporting, executive summaries, and dashboards for senior management
- Draft content, prepare presentations, and engage in verbal and written updates to drive alignment and action toward project objectives
- Support project meetings, workshops, and related activities, including preparing agendas, meeting minutes, and action items
- Drive strategic tasking and requirements from key stakeholders and project participants
- Apply advanced knowledge of controls and risk standards to support process improvement and ensure compliance
- Collaborate with senior stakeholders and business leads to deliver projects aligned with the bank’s priorities and strategic objectives
Required Qualifications, Capabilities, and Skills
- Bachelor’s degree or equivalent work experience
- Minimum 7 years of experience in financial services within controls, audit, risk management, compliance, program management, or project management
- Proficient knowledge of control and risk management concepts, including designing and evaluating Risk & Control Self-Assessments
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
- Experience with project management tools and methodologies
- Strong organizational, analytical, and problem-solving abilities with sharp attention to detail
- Excellent verbal and written communication skills, confident engaging across all organizational levels
- Highly motivated self-starter with a growth mindset, intellectual curiosity, and strong sense of ownership
- Proactive and adaptable team player, eager to contribute and collaborate with diverse teams
- Demonstrated leadership skills with ability to mentor and develop junior team members
- Ability to make informed decisions in dynamic environments
Preferred Qualifications, Capabilities, and Skills
- Experience supporting process improvement initiatives in complex, regulated environments
- Familiarity with operational risk frameworks and compliance standards
- Ability to tailor communications for executive and cross-functional audiences
- Experience developing dashboards and executive summaries for senior management
- Strong stakeholder management and relationship-building skills
- Experience working in global or matrixed organizations
- Professional certification in risk management, compliance, or project management (e.g., CRMA, PMP)
ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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