Head of Workplace Technology and Support

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a Head of Workplace Technology and Support who expects more from their career. It’s a chance to extend and improve dunnhumby’s Technology Enablement Department. It’s an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers.

You will be responsible for leading a global team who are accountable for delivering exceptional end user computing services and support. Overseeing the full lifecycle of Windows and macOS client platforms, including endpoint management, automation, configuration governance, and end user productivity tooling while ensuring a secure, efficient, and user-centric technology environment.

In addition to managing the end user technology estate, you will be leading the performance and evolution of the IT Helpdesk and product support functions, ensuring timely, high-quality support for end users and business-critical applications.  Provide strong operational leadership, with a passion for driving continuous improvement, user satisfaction, and technology enablement across the organisation.

What we expect from you

·       Oversee and govern a global Microsoft 365 Enterprise technology estate

·       Automate provisioning and governance of end-user hardware and software

·       Lead vendor management to enhance solution quality and cost-efficiency

·       Drive continuous improvement and change initiatives across IT operations

·       Drive the adoption of AI to enhance productivity and enrich the work experience. 

·       Champion employee and customer experience through technology and coaching

·       Implement cybersecurity measures to protect data and end-user technologies

·       Lead a high-performing team, setting clear goals and fostering development

·       Analyze performance metrics and support data-driven decision-making

·       Collaborate with stakeholders to resolve issues and deliver integrated solutions

·       Ensure compliance with technology regulations and manage operational risk

Essential skills

·       Knowledge of end-user systems and support tools

·       Technical experience with using Workplace Technologies

·       Ability to lead IT teams and manage performance

·       Clear communication with both technical and non-technical audiences

·       Experience with platforms like Microsoft 365, Azure, or Google Workspace

·       Customer focused and driven to improve employee experience

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone’s invited.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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