Help shape how thousands of colleagues collaborate, engage with each other in real time and get work done. As an associate product manager in Digital Workplace, you’re pivotal to the success of the Enterprise Messaging Experience — turning ideas and vision into continuous, real-world value. You enhance, integrate, and implement capabilities that make every real time interaction
exceptional and consistent across the enterprise.
Bringing knowledge of Enterprise Messaging capabilities and product management expertise to deliver enhancements and integrations, which help colleagues achieve better business outcomes.
Every day, you collaborate with business leaders and partner with technology teams to co-create and deliver the product vision, drive the roadmap & backlog and actively participate in every phase of the iteration process, while being a champion of cross-functional collaboration. Working across Business and Technology, you translate data and sentiment driven requirements into clear and crisp features for Agile teams to implement.
You break complex problems into the value drivers that matter, identify opportunities for transformation, assess alternative solutions through industry research, and clearly articulate how every deliverable meets customer and colleague needs—so the Enterprise Messaging Experience keeps improving, every single day.
How will you make an impact in this role?
- Possesses knowledge and experience of industry leading messaging/chat capabilities, integration potential, industry & marketplace trends, and how these align to the colleague value proposition
- Collaborates with colleagues, stakeholders, and partners, to co-develop a product vision and executes strategy that is aligned with the high-level product roadmap with clearly defined business metrics (OKRs) and targets (KPIs)
- In conjunction with the Product Director, develops the feature backlog for enterprise messaging/chat through direct input from colleagues, analysts, developers and architects
- Communicates and builds consensus across disciplines when crafting and executing on the product roadmap
- Supports development of appropriate tracking and reporting to evaluate post launch product performance, analyzing ROI and product optimization recommendations
- Uncovers and highlights risks, challenges and opportunities, with a focus on strong risk management posture
- Demonstrates a highly collaborative cross-functional approach with relevant teams to deliver on the product scope
- Translates product roadmaps into well-defined product requirements for POs to develop stories and acceptance criteria
- Partners with the design and technology teams to develop, test, deliver defined capabilities, and rapidly iterate on new solutions
- Leverages insights and analytics to form a picture of the colleague experience and sentiment to continually level up the messaging/chat experience, alongside measuring the impact and success of new capabilities
- Reviews and partners with engineering to conduct sprint-related or general functionality demos to stakeholders
- Coordinates communications and facilitates risks and issues resolution or change tied to the product backlog & development lifecycle
Minimum Qualifications
- Proven experience as a Product Owner with track record in delivering results at pace alongside defining impactful product visions and strategies
- Experience in delivering within Agile methodologies
- Track record of managing features, components or products with multiple partners
- Bachelor’s Degree in related field required; advanced degree preferred
- Knowledge and experience product managing Enterprise Messaging/Chat platforms (e.g. Slack & Teams) and integration capabilities
- Familiarity with reporting/analytical applications
hackajob is partnering with American Express to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
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