Program Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

The Program Manager will lead strategic initiatives that enhance the Continuous Integration and Continuous Delivery (CI/CD) ecosystem and drive data-informed decision-making across the enterprise cloud environment. This role combines technical program management, business analytics, and strategic leadership to deliver optimized, scalable, and inclusive engineering solutions.

The individual will work closely with CI/CD engineers, data analysts, and business stakeholders to deliver measurable improvements in toolchain efficiency, resource utilization, and process inclusivity.

• CI/CD and DevOps Program Leadership

• Capacity Planning and Optimization

• Business Insights and Reporting

• Engagement Ownership and Cross-Functional Leadership

• Coordinate priorities, dependencies, and execution across engineering, operations, and product functions.

Minimum Qualifications

• Education: Bachelor’s or Master’s in Computer Science, Information Systems, Engineering, or a related field.
• Experience: Demonstrated experience working with GitHub Actions, Jenkins, or equivalent CI/CD tools & Proven background in data analytics, visualization, and business intelligence reporting (e.g., Power BI, Tableau, or Looker).

Key Competencies

• Strategic and Analytical Thinking

• Technical Program Leadership

• Cross-Functional Collaboration

• Data-Driven Decision Making

• Communication and Stakeholder Management

• Continuous Improvement & Innovation

• Inclusive Design Advocacy

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.