Senior Product Associate - Trust & Security

JOB DESCRIPTION
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.    As a Senior Product Strategy Associate in Trust and Security, you design processes and platforms that make product work smarter and faster, build repeatable systems others can run with, and support key products when needed. You focus on high impact initiatives that scale across the portfolio, help shape the central PMO foundation, and turn research and analysis into decisions that improve customer outcomes.     Job responsibilities

• Support priority product initiatives, contributing to launches, enhancements, and problem solving while flexing between strategy, execution, and enablement based on team need
• Partner with product leaders and teams to align roadmaps and governance, standardize adoption across the portfolio, and strengthen the central PMO foundation
• Identify bottlenecks in product development, design and implement streamlined processes that improve quality and speed delivery, then hand off to the right team for ongoing ownership
• Build frameworks and scorecards for vendor evaluation, lead selection efforts, and establish repeatable and objective decisions for future evaluations
• Build scalable platforms that can be used across products and teams, focusing on solutions that create broad impact and can scale across the organization
• Create clear documentation and training to enable smooth hand off of new processes and platforms, remaining available for support while focusing on what is next
• Measure impact using data by tracking efficiency, quality, adoption, and customer outcomes, and share insights that guide decisions and improve results

  Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy

 
 
  ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.