Dir-Software Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Overview of The Department: 

Be part of the exciting transformation world and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge and bringing innovation to life! The Marketing Platforms Management team leads the technology strategy and engineering delivery of marketing campaigns and centralizing of marketing assets.  

This position works closely with Enterprise Marketing Platform Solutions Product teams to craft, develop and support critical components and platforms for majority of American Express products and services, that drive current and prospective customer acquisition and loyalty via multitude of channels. We are looking for a dynamic, innovative, action-and-results oriented leader to lead this fast-evolving eco system. 

The ideal candidate is required to be accomplished in the development and deployment of complex software solutions, with a strong focus on, Cloud based engineering, various Java technologies including Spring, API design and user experience. The candidate should be able to come up with innovative solutions, have a pragmatic approach to application architecture, and be excited to work on a varied tech stack. You will be expected to have a deep understanding of the functional platforms, plan, manage, and execute the tech advancement roadmap. You are required to have a futuristic mindset, ability to question status quo and technologically advance the platforms. 

This is an opportunity to work in a fast-paced, Scaled Agile environment and work with a team of engineers, product owners and several technology stakeholders. You should be familiar with modern software development methodologies and be able to dive deep and rapidly iterate on ideas despite ambiguity. 

Job Responsibilities: 

• Bring a strong technical foundation; able to engage the team on coding practices, architecture, design, get under the hood of complex integrated architectures, coding systems, and interface design 

• Collaborate successfully with product owners, designers, and a broad set of internal Technical partners (across multiple internal groups) 

• Ensure product releases are high quality, deliver excellent user experiences, perform seamlessly at scale, and comply with regulatory requirements. 

• Partner with peers in technologies to identify opportunities for code sharing, common services, joint development, etc. 

• Keep up with the latest industry research and emerging technologies to ensure we are appropriately leveraging new techniques and capabilities. 

• Demonstrate accountability while leading people with passion, enthusiasm, loyalty and integrity. Own and lead HR processes such as performance reviews, talent development, etc. 

• Flawless interpersonal skills and ability to partner with executive leadership to push Technical solutions forward. 

• Recruit top talent with technical skills, growth potential, design sensibility, and emotional intelligence. 

• Lead teams in iterative product development using lean principles. 

• Build and lead a high-performing, self-managing team of Software Engineers. 

• Passion, energy, personal accountability, and a desire to lead others to excellence. 

• Build and leverage strong relationships with business and Technology partners. 

• Drive strategic change in tools and process. 

• Deep appreciation for the importance of elegant solutions to Technical challenges. 

• Consistently question assumptions, challenge the status quo, and strive for improvement. 

• Never settle for being “good enough”. 

Qualifications: 

• Engineering experience using the following Adobe products - CDP, AJO, CJA & Analytics 

• Google Cloud application development experience using data services such as BigQuery and BigTable 

• Marketing Technology engineering experience 

• Extensive background in Software Engineering and Computer Science. 

• 10+ years of demonstrable experience building and deploying large scale software products. 

• Strong Experience in Agile development, code review, Big Data – Hive, Spark, Python, Google Big Query, Rest API, Performance optimization in Big Data, CSS, HTML, Java, Javascript, React, Spring framework, Redis, Relational database, Cloud computing, UNIX and Web Services. 

• Experience with SQL, Adobe (AEP, CDP & AJO) 

• Moderate or higher skill in SOA, Restful, Asynchronous and Microservices technologies for large scale environments. 

• Strong understanding and experienced in CICD and DevOps 

• In depth knowledge of Customer Marketing technology ecosystem and related programs is preferred 

• Knowledge of American Express Marketing & Data platforms a plus 

• The ability to communicate complex technical concepts clearly and concisely to non-technical individuals 

• Excellent verbal and written communications skills required, with ability to create and deliver effective presentations to executive leadership and technical architects across the organization is a plus. 

• Hands on experience with technology planning and road mapping 

• Proven track record to lead problem analysis and resolution 

• Master’s Degree in Computer Science, Computer Engineering or Information Systems degree or equivalent work experience; Advanced Degree preferred 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 

• Bonus incentives 

• Support for financial-well-being and retirement 

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• Generous paid parental leave policies (depending on your location) 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.