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IB Trade Floor End User Support

San Francisco, CA, USA
Up to $160,000/ year
Desktop Support Application Support Engineer 1st & 2nd line support
Actively hiring

IB Trade Floor End User Support

Barclays
San Francisco, CA, USA
Up to $160,000/ year
Desktop Support Application Support Engineer 1st & 2nd line support
Barclays
Actively hiring

hackajob is partnering with Barclays to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.

 

IB Trade Floor End User Support

 

Join Barclays as an IB Trade Floor End User Support and be part of a transformative journey in redefining the future of banking. In this role, you will support our Front Office Corporate and Investment Bank employees by providing expert assistance with corporate desktops, laptops, BYOD devices, the Microsoft Office suite, and a range of in-house and third-party applications. You’ll be a key member of a global team dedicated to delivering innovative IT solutions and exceptional support that empowers our colleagues to achieve their goals. Collaboration with broader IT teams will also be essential as you help address infrastructure-related issues and contribute to the overall success of our technology operations.

To be successful as an IB Trade Floor End User Support, you should have:

  • Troubleshooting skill for software issues with experience in Microsoft and Apple ecosystems
  • Ability to learn, identify, and resolve systemic problems
  • Ability to triage and work individually and on a team in a fast-paced environment
  • Experience supporting front office, client-facing employees remotely and in-person

Some other highly valued skills may include:

  • Experience supporting applications like Bloomberg, Eikon/Reuters Dealing, E-Speed, Tradeweb, BrokerTec, and FactSet
  • Knowledge of Microsoft Active Directory, Windows Registry, Roaming Profiles, SCCM, Group Policy, Hardware Drivers, Anti-malware, and Hotfixes
  • Familiarity with ITIL frameworks and project management concepts, including issue resolution best practices

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in San Francisco, CA.

Minimum Salary: $115,000

Maximum Salary: $160,000

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

 

hackajob is partnering with Barclays to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.

 

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