Deployment Technician (Tier 1)

Who We Are

Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. 

We’re a growing company looking for motivated professionals to join our team!

What We’re Looking For

The Tier 1 Deployment Technician provides first-level technical support and performs the foundational tasks that keep Acumera’s overnight deployment operations running smoothly. This role focuses on ticket preparation, pre-cutover verification, documentation accuracy, and communication with field technicians during live deployments. Tier 1 technicians work closely with Tier 2 engineers and the Senior Deployment Specialist to ensure each customer site is ready for a successful network cutover.

Responsibilities

• Prepare nightly deployment tickets and verify readiness for cutover.
• Perform pre-deployment network checks and validation of IP addressing, configuration templates, and hardware serials. Monitor live deployments and provide first-line troubleshooting (basic connectivity, credential validation, ping tests). Communicate with field technicians and vendors during the installation window to confirm progress and escalate issues as needed. Update JIRA tickets in real time with accurate status notes, timestamps, and completion confirmations. Validate device status in our proprietary network management tool, after cutover and tag results for Tier 2 review.
• Maintain accurate records in Confluence, including site notes, screenshots, and handoff documentation.
• Participate in daily shift handoff meetings and report outstanding issues or dependencies.
• Support continuous improvement by identifying documentation gaps and suggesting updates to deployment checklists.

Qualifications

• Associate degree, diploma, or certification in Information Technology, Computer Networking, or a related field.
• 1 – 2 years of experience in IT help desk, NOC operations, or basic network support.
• Familiarity with routers, switches, firewalls, and structured cabling fundamentals.
• Basic understanding of network topologies, IP subnetting, and VPN concepts.
• Experience with JIRA, Confluence, and Slack preferred.
• Strong written and verbal English communication skills.
• Attention to detail and ability to follow step-by-step deployment procedures.
• Must be available for 7:00 AM – 4:00 PM IST overnight shift (U.S. coverage hours).

Perks and Benefits

Group medical insurance.

Casual dress code.

Hybrid Work schedule 

Paid company holidays.

Cab Facilities.

Fully stocked snacks at office.

Vibrant and Inclusive Workplace Atmosphere.

Flexible work environment and an opportunity to grow as we grow.

Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.