Architect or Designer

Location: Asda House, Leeds (Minimum three days per week)

We’re excited to welcome you to Asda! As a Service Solution Architect, you will play a crucial role in shaping and evolving our service management landscape. Embedded within the Technology Strategy & Architecture function, you will collaborate closely with the ServiceNow product team, integration and engineering architects, and other cross-functional stakeholders. Your expertise will drive the design and delivery of end-to-end service solutions that align with Asda’s Service Team needs and business objectives.

We welcome applications from candidates seeking part-time hours, flexible working arrangements, or job share opportunities.

This role requires on-site presence at Asda House in Leeds for at least three days per week. We’re really looking forward to having you around!

In this role, you will bridge the gap between business requirements and technical implementation, ensuring that our service offerings are scalable, cost-effective, and aligned with industry best practices.

What You’ll Love

• Architect and enhance Asda’s enterprise observability solutions, including Application Performance Monitoring, Logging, Monitoring & Alerting, and Dashboarding.
• Define and optimize incident management processes, focusing on tooling, integrations, automation, and evolving ServiceNow solution design.
• Support the establishment of reliability goals, including Service Level Indicators (SLI), Service Level Objectives (SLO), and error budgets, and define technical solutions for measurement.
• Collaborate on Business-Critical Systems Design with an emphasis on reliability, supportability, and risk mitigation.
• Assist in developing capacity planning capabilities for engineering and data teams.
• Drive the change and release management engineering design, including CI/CD, tooling, integrations, and automation.
• Partner with the Integration & Engineering Enterprise Architect and ServiceNow Technical Architect to develop and maintain Service and ServiceNow strategies and roadmaps.
• Dedicate 10% of your time to Learning & Development activities, aligned with your Personal Development Plan.

What You’ll Need

• A passionate architect with a continuous learning mindset, eager to develop expertise with Asda’s support.
• A strategic thinker who thrives in a modern, cloud-first retail environment, leveraging the latest cloud technologies to drive innovation.
• An authoritative leader and trusted advisor in architectural design and process.

Join us and be part of one of the UK’s largest, most innovative retail environments, where cutting-edge technology and strategic thinking shape our future!