Digital Product Owner 12 month FTC

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

About the role
We are seeking a strategic and results-driven Digital Product Owner to lead the development and optimization of our Digital Registration channel, driving sales growth and improving the customer experience. This role sits at the intersection of business strategy, technology, and user experience, and is ideal for someone passionate about leveraging digital innovation to unlock commercial opportunities.

A key part of your role will be to analyse customer behaviour, market trends, and performance data to inform product decisions. You will champion experimentation and A/B testing to validate hypotheses and continuously improve the user journey. Your ability to balance short-term wins with long-term strategic goals will be critical in driving sustainable growth through digital channels.

You will lead a dynamic squad of engineers and designers to help us meet our ambitious growth targets. Your focus will be on enhancing conversion rates, increasing customer lifetime value, and identifying/delivering new capabilities to accelerate revenue growth.

Key Responsibilities

• Lead a cross-functional squad in identifying opportunities, conducting product discovery, and driving the delivery of innovative solutions.

• Develop deep insights into user needs and behaviours, establishing feedback loops that help inform product decisions and deliver solutions that exceed expectations.

• Build strong relationships with key stakeholders across the business, including Engineering, Analytics, Data Science, UX/UI, Underwriting and Commercial Finance to define product requirements, prioritise features, and drive product roadmap execution.

• Serve as the primary point of contact for stakeholders, providing regular updates on progress, managing expectations, and soliciting feedback to iterate and refine product features.

• Conduct research and competitive analysis to stay informed about industry trends, emerging technologies, and best practices related to the complex world of repair management.

• Alongside tracking progress against OKRs, define and track KPIs to measure the effectiveness and impact of product enhancements, leveraging insights to drive continuous improvement and optimization.

• Immerse yourself in our business processes and distil clarity from complex as-is processes to design the to-be future state.

• Become a subject-matter expert on the product and its users and develop trusted opinions to support the product evolution.

• Drive ways of working improvements and foster a great working environment.

Knowledge and Expertise

• Proven track record in Growth-related product management roles, with a focus on designing and launching innovative products through data-driven product development.

• Comfortable with complex backend and frontend systems and supporting the engineers to create scalable technical solutions.

• Able to understand strategic priorities for the business and subsequently assess opportunities and challenges for the squad.

• Excellent communication skills, with experience and level of comfort in presenting to senior leaders, and capable of inspiring teams and stakeholders.

• Agile and adaptable, comfortable working in fast-paced, evolving environments.

• Demonstrable experience in delivering value from the products that the team produce – linking back to OKRs and wider business objectives.

• Familiarity with agile product development methodologies and cross-functional team leadership.

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus

• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave

• Training opportunities as well as clearly defined career progression

• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service

• Attractive company pension scheme

• Life assurance – employer funded cover of 4x basic salary

• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services

• Salary Finance – access to savings and borrowing through payroll

• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles

• Travel Loans – interest free loans to help spread the cost of annual travel tickets

• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help

• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues

• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.