Join us as a Solutions Engineer, supporting presales activities across the BMC Helix portfolio, with a focus on Agentic AI use cases, HelixGPT, and GenAI-enabled service experiences. You will partner with sales teams, solution architects, and customers to understand technical needs and demonstrate how Helix’s AI capabilities solve real-world challenges.This role sits within a rapidly evolving, energetic environment—ideal for early-career professionals who are eager to learn, take initiative, and grow their technical and customer-facing skills at speed.Here is how, through this exciting role, you will contribute to BMC Helix’s and your own success:* Support presales engagements through technical demonstrations, workshops, and value-focused presentations.* Configure and adapt Helix solutions—including HelixGPT, Agentic AI workflows, and GenAI-powered automations—to customer-specific scenarios.* Participate in technical discovery sessions to align platform capabilities with customer requirements.* Build demo use cases that illustrate AI/ML, automation, and LLM-driven workflows.* Collaborate with Product, Sales, and Engineering to stay current with new features and AI advancements.* Communicate complex technical concepts clearly to both technical and non-technical audiences.* Act as a trusted advisor, guiding customers through modern, AI-enabled service management architectures.
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